King Billy Casino - issue with 3507,20 € withdrawal to virtual Mastercard

Dear KoiSlots Support,

I'm apprehensive I have to utilize your administrations as i'm encountering a postponement in an answer for the issue I face with Lord Billy Casino.
I enrolled with them on 01 august 2019 and gave the vital reports to get my account verified.

I kept 1.000€ utilizing my mastercard which were acknowledged with no issue obviously. I played for a couple of hours on their spaces and made a major success which made me and with a parity of 3.507,20€ which I needed to pull back to my mastercard as their T&C for withdrawal explicitly state this is bolstered for players situated in Belgium like me. My withdrawals anyway were disposed of so I reached the helpdesk who expressed mastercard was not accessible for withdrawal and the main other alternative I had was a virtual charge card.
Not being acquainted with virtual Mastercards, they guaranteed me I could utilize it like any genuine charge card; I would be sent a connection with further guidelines and details.

Shortly after my cashout, I received a mail with a connection that must be utilized once; after clicking I was indicated the picture a creditcard of which I replicated the subtleties in to my texteditor (card number, expiry date and cvc).

Trying to utilize this card in any case, I continually get a blunder saying the card was denied by the guarantor. Reaching the Ruler Billy support, they expressed I expected to contact the payment supplier, yet they didn't appear to comprehend that I had no further subtleties of the virtual card than the ones stated.
Still support didn't comprehend my inquiry and directed me toward the reality the cashout was fruitful and I should contact the payment supplier, so essentially i'm left with a virtual charge card with 3.507,20 euro on it which is dismissed by the guarantor of the card when I attempt to utilize it (I have attempted paypal and even they express it's dismissed by the issuer).

I have raised this issue with them since 03/08/2019 yet there is by all accounts no advancement by any means. Backing in the long run heightened on my solicitation to the specialized group, yet up until today (07/08/2019) I have had no reaction at all from this specialized group. Backing has just apologized for it to take such a long time yet I comprehend they are additionally tied by their hands.

In short: I am left with the subtleties of a virtual Visa with 3507,20€ on it however which is denied for payment by the organization that gave it and without any subtleties at all to contact the backer on why this card is dismissed and no answer so distant from Lord Billy on the most proficient method to determine the issue.

I trust you can intercede and give my case the correct consideration it requirements for resolving,

Thank you ahead of time, don't stop for a second to get in touch with me for additional data if needed!

Kind regards,
Steven