Guts Casino - Slowing down €2,500 withdrawal

Hello and great day Julianmt,

A debt of gratitude is in order for connecting with us here at Guts.

We're sorry to learn that you have been bolted out of your account with withdrawals pending. If it's not too much trouble send an email to forums@gig.com and duplicate glue your grievance.
Try to send the email from a similar email associated with your Guts account or express your First and Last name, Email Address associated with the account, Date Of Birth and your Street number in the email. When I have gotten this I can investigate your case.

Have a stunning day and take care until we talk again.

Best regards,
Oscar
Guts.com

Hi Oscar,

The gave email address is invalid, you are slowing down the technique again?

I send the email rather to support@guts.com and teamleaders@guts.com

Julian

Hello and great day Julianmt,

Sorry about that it's my slip-up, the email is forum@gig.com, I included a s which should be there.
A debt of gratitude is in order for sending an email to one of our different inboxes, I will survey it and return to you.

Best regards,
Oscar
Rizk.co,

Still no reaction from GUTS, still no funds.

Hello and great day Julianmt,

I am sorry to advise you that your account is still under audit and we're consequently unfit to offer you a response about your assets as of this moment.

Yet once the survey is finished we'll have the option to hit you up with more data.
Sorry that I was unable to be of more assistance at the present time.
Best regards,
Oscar
Guts.com

Dear Oscar,

What is the time allotment please?

Thanks,

Dear Guts Casino,

Please let us know whether there's some report with respect to this case.

Hello and great day,

We'll pursue this case tomorrow Monday 1/7 and give an update ideally containing a goals to this case. We're upset for the time it has taken to give an answer.

Best regards,
Oscar
Guts.com

Guts is giving bogus data constantly, here some proofs:

At 23-06 they state they will re-open the account however I just need to hold up a piece more

Me (00:36:19): Yet they checked my docs? For what I hold up now?

Magnus (00:36:47): Your records have been affirmed. Presently we have heightened your account to the pertinent division to check whether it's alright to re-open.

Me (00:37:03): Along these lines, for what reason did they shut iit?

Magnus (00:37:43): Standard security check.

Me (00:38:02): I passed

Me (00:38:10): They work till 3 on the off chance that I dont mistake

Me (00:38:20): So please check with the applicable GIG guys?

Magnus (00:38:22): Your reports have been endorsed. Presently we are anticipating freedom to re-open the account.

Magnus (00:38:34): It has been heightened, I can't do anything until we've gotten a reply.

At 24-06 they state inside 72 hours, yet they didn't revealed to me anything, not a solitary email from them

Henry (10:16:24): Let me investigate this for you, I'll be with you in a couple minutes.

Me (10:17:17): Thanks

Henry (10:24:36): right now, your account is under some normal checks by our security office, and when they are done, we will hit you up. It would be ideal if you be somewhat quiet, this could take as long as 72 hours. Sorry for any bother this may cause you.

Me (10:24:57): If it's not too much trouble would you be able to give me the present account balance?

Henry (10:27:53): Would you be able to please affirm your full road address ?

Me (10:28:07): < private data expelled >

Henry (10:34:38): Thank you,

Henry (10:34:56): Your present account balance is €2,490.00

Henry (10:35:12): Sorry for the postponement in my answer, I was encountering some specialized issues.

And on the off chance that you go to the talk following 6 days they let you know this:

Erica (19:31:04): I am apprehensive our group is still on this and we will hit you up by means of email Julian, there is no compelling reason to get in touch with us by means of livechat as exhorted before on the email my teamleader sent.

We are frightfully upset for the pausing and the burden yet we will return to you when there is a reply.

Me (19:31:42): I didn't visited the talk for more than 2 days, I don't perceive any reason why I can't open a talk after this time.

Me (19:31:59): I will proceed with what I figure I should do, have an incredible day!

Erica (19:32:42): I comprehend that Julian, yet please have confidence that we will hit you up when we can and this is being looked at.

Guts, do what you need to do, re-open the account or simply pay the cash.. You are disclosing to me things that are not true.

Hello and great day,

There is no update accessible yet however we're driving the important office to investigate this with the most elevated need.
We'll hit you up when more data is accessible. I am trusting that we can do it today as of now.
Best regards,
Oscar
Guts.com

I trust I will at last get my cash today.. again bogus guarantees from GUTS.

Hello and great day Julianmt,

Update with respect to your assets and account has been sent to you by means of email.

We're grieved about the time it took to determine this from our end. In any case, we need to thank you for your understanding for the situation.
Let us know whether there is whatever else we can accomplish for you and take care.

Best regards,
Oscar
Guts.com

Dear Oscar,

Much obliged for the response.

As you disclosed to me that I can't withdrawal to that IBAN number I previously shut that IBAN number, presently you send cash to that IBAN number without inquiring as to whether that was alright, you did simply send it.

I can't get assets on that IBAN number, it would be ideal if you send it to another IBAN number which I will send to you by e-mail.

Best regards,

Hello and great day Julianmt,

We here reached you with an answer so this ought to be fixed in a matter of seconds. In the event that whatever else would come up let us know and we here at Guts will deal with it in the blink of an eye.
Have an incredible end of the week now and take care until we talk again.

Best regards,
Oscar
Guts.com

Dear Oscar,

Still no assets got, I sent the new IBAN number and a screen capture as mentioned yet at the same time no answer from GUTS.

Please send the assets to settle this so we can close this protest and the one at the MGA.

Best regards,

Julian

Hello and great day JulianMT,

another email has been sent to you with an update.

I have requested this to have the most elevated need and I'm inquiring on it to ensure that things are moving along which I can readily say that they are. I plan to see it settled very soon.
I wish you an incredible week.

Best regards,
Oscar
Guts.com

Dear Oscar,

Much obliged for the reply.

Please try to send it to the privilege IBAN as mentioned beginning with LU which I send you today to forestall this circumstance again.

I trust we can unravel this possibly still today.

Best regards,

Guts affirmed that they have the assets back yet again they begin slowing down the procedure to send the assets to me, I need to send docs again and sit tight for the security group to check inside 72-hours and so on etc..

It's extremely amateurish how they handle this, it would be ideal if you simply send the cash as you have every single mentioned doc to my IBAN beginning with LU.

Hello and great morning,

I trust that you have had a decent end of the week so far JulianMT.

An email has been sent with some positive news. On the off chance that you have any inquiries or whatever else that I can assist you with don't hesitate to send your reaction back in that email string and I will get it.
Take care until we talk again.

Best regards,
Oscar
Guts.com

Dear,

Still not assets following 4 days, they broke their guarantees again.

Please, send me the money.

Julian

Hello and great night JulianMT,

An email has been sent to you with further information.

Let me know whether there is whatever else I can accomplish for you.

Best regards,
Oscar
Guts.com

Dear @julianmt,

Please let us know whether there's a report in regards to your progressing grievance. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is a must.

Thank you for your cooperation.

Still no cash showed up on my bank.

Hello and great day JulianMT,

We've sent you an email, it would be ideal if you investigate and hit us up so we can push this ahead with lightning speed.

We trust that we can resolve it soon.

Have a dazzling day until we talk again.

Best regards,
Oscar
Guts.com

Money at long last got. Grumbling closed.

Please evacuate the delicate information in this grievance, similar to my location subtleties in the visit transcript.

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.