EmuCasino - Missing Withdrawal of $6,000
User: haley.josh, Disputed casino: EmuCasino, Status: RESOLVED, Amount: 6000 $, Published: 06.08.2019
Let me start by saying I am completely confirmed with EmuCasino and I have gotten withdrawals to a similar financial balance (1 and just ledger) on file.
On June 12/2019 I made a $6,000 withdrawal. It never showed up, following 10 days I reached support and was told there was a postponement on there end. They later resubmitted it on June 22.
After a few days I reached them again to perceive any reason why I despite everything haven't got my withdrawal. They purported heightened the issue to the payment group which later requested that I present my bank articulation which I have done as evidence that the withdrawal never was gotten. Didn't change any bank information, same account that I generally use to lose heaps of cash and once in a while win a smidgen of money.
It is presently July 25/2019 I despite everything have not gotten my withdrawal. I get in touch with them consistently and I get a "duplicate n' stuck" reaction: ( I can see this has been raised to the Payment Group and we are right now looking out for an update.) When I request an Estimated time of arrival the appropriate response is "they will hit you up at the soonest".
I have approached them for a contact number, a trough, and even the authorizing organization and was told this is Ordered information
Comments
09.08.2019
EmuCasino
Dear haley.josh,
Thank you for bringing this up to our attention.
Expressions of remorse this has taken longer than wanted. If you don't mind be educated that we have connected with our payment specialist organization to recognize the underlying driver for the deferral and we've gotten an affirmation that they will speed up this payment procedure. You will get the assets inside 2 – 3 working days. If it's not too much trouble hold on for us for time being and have confidence that the assets will show up in your account.
Don't hesitate to connect with us through live visit or email for additional help identified with your account.
Respects,
Sincerely,
EmuCasino Client care Team
12.08.2019
haley.josh
I might want to state I have quite recently gotten my assets from EMU in the wake of standing by almost 7 weeks. Much obliged to you KoiSlots.com, I genuinely accept this would have went on considerably more if not for you.
12.08.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.