Dunder Casino - Unfit to finish check and pull back rewards
User: Neva, Disputed casino: Dunder Casino, Status: RESOLVED, Amount: 2701.55 £, Published: 05.05.2019
On 25/04/19 at 04:06 I made a solicitation to pull back £2701.55
I was messaged and requested to finish ID check. I quickly transferred a duplicate of my visa and a service bill. Soon after this I was solicited to transfer a duplicate from the front and back of the card I paid with. I couldn't finish this transfer because of tenacious system mistakes. I messaged client support as the online visit connect isn't operational. I connected a duplicate of the mentioned ID. Until this point in time, client assistance have not reacted to any of my messages, confirmation is as yet extraordinary, and the withdrawal demand is as yet pending. There is no phone number to get in touch with them, and the online talk despite everything doesn't work.
Comments
08.05.2019
aubree37
Hello Neva,
Thank you for drawing your gripe out into the open. From evaluating your account, I see that KYC was finished and the pending withdrawal affirmed. You have since mentioned for your account to be closed.
Numerous thanks,
Dunder
12.05.2019
KoiSlots
Dear @Neva,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut in like manner. Kindly remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.