Bodog Casino - Deferred payment and no course of events furnished to determine my issue with $705 bank move
User: rhett.deckow, Disputed casino: Bodog Casino, Status: RESOLVED, Amount: 705 $, Published: 20.08.2019
I presented a withdrawal demand on July 24th for $705 through direct bank move. I got a reaction saying it was affirmed and handled on July 25th, and the assets would be in my account inside 5 business days (see email stuck below).
"RE: Withdrawal Solicitation Number: tzxcaw9rn.
Thank you for your ongoing withdrawal demand dated 24-07-2019 for the measure of computer aided design 705.00. Your withdrawal has been prepared for the endorsed measure of computer aided design 705.00.
Please note that it might take a normal of 5 business days before you get your payment.
Want quick withdrawals? Attempt our Bitcoin Withdrawal alternative where you will get your payment inside minutes after approval.
Sincerely,
Bodog Withdrawals Team"
After 8 business days (Aug sixth), I despite everything had not gotten the assets, so I sent an email request to the help group and was then informed that they were confronting an accumulation and my withdrawal had not yet been handled (see email stuck below).
"Thank you for reaching Bodog Client Service.
We profoundly apologize for any burden caused.
As a consequence of countless withdrawals being mentioned, we've encountered an excess in generally speaking withdrawal exchanges. Despite the fact that your $705 withdrawal was endorsed on July 24/19, we'll be falling outside of our surmised 3-5 business day time frame.
The Withdrawal Group is endeavoring to have this issue resolved.
If there's whatever else we can assist you with, it would be ideal if you let us know.
Best regards,
Bodog Client Service"
As this appeared to be extremely odd and without a doubt unsatisfactory after previously being told it was handled back on July 25th, I called into the help line and was given a similar nonexclusive and go around pardon. I at that point amenably requested a time span on when I can hope to get my assets, and was informed that it was open-finished and no time period could be given... Really?
This entire experience has been incredibly amateurish and Bodog's communication/handling of the circumstance has just been unsuitable. I have experienced nothing even remotely near this with some other betting site. I would suggest avoiding Bodog and their flawed business practices.
At the least, I would expect some desperation and affirmation on when my withdrawal will be handled, as it's a long ways past their expressed terms, also that I was told it was at that point prepared fourteen days ago.
Comments
23.08.2019
Bodog Casino
Hello rhett.deckow,
We unquestionably comprehend your dissatisfaction in the postponement in getting your withdrawal inside an auspicious fashion.
We will have one of our Accounts Group agent investigate it and will refresh you by means of your account messages in roughly 24-48 hours.
Have confidence your assets are sheltered and you will get them.
Regards,
Bodog Service
24.08.2019
Bodog Casino
Hello rhett.deckow,
We had the option to audit the subtleties further on your account and can see that you dropped the withdrawal yesterday and have since re-mentioned a payout for same sum by means of another technique.
We do comprehend this is a bother however as referenced by our Client care the postpones we are encountering are strange and not an organization standard. We are working perseveringly on recovering your favored payout technique exceptional.
Meanwhile, I do see that your new payout mentioned yesterday has just been affirmed and ought to be gotten inside the rough time frame.
Regards,
Bodog Service
26.08.2019
rhett.deckow
I dropped my immediate bank move withdrawal (following 3 weeks of pausing) simply after I talked with a manager who let me know getting changing the withdrawal to check would be faster.
I gotten a check via the post office today.
Thank you.
26.08.2019
KoiSlots
Dear @rhett.deckow,
Since you affirmed the receipt of your check, KoiSlots Grumblings Group think about the objection as settled and it is as a rule formally shut at this point. Don't hesitate to contact our group and solicitation grumbling's reviving on the off chance that the check doesn't clear as expected.
Thank all of you for your cooperation.