BitStarz Casino - Can't get my rewards
User: Herta Toy, Disputed casino: BitStarz Casino, Status: REJECTED, Amount: 900 $, Published: 05.05.2019
I as of late joined and made a few stores utilizing my charge cards totalling practically 1200$. I played and mentioned to pull back 900. Be that as it may, they wont take care of me to my Mastercard and just are giving me the instadebit and ecopayz choices. I don't have both of those. My instadebit account was shut quite a while prior and can't open another. Also, I dont can open an ecopayz. So they state they wont pay out my rewards. I truly can't open those accounts/alternatives so they disclosed to me I lost all cash/stores. I have the talk transcript where they disclosed to me this.
Andrew Thu, 04/25/19 08:33:58 pm America/Rankin_Inlet
Hello. How may I help you?
momo84 08:33:58 pm
Hi. I am from canada and attempting to pull back, yet tragically my instadebit accont is blocked, and I can't gain admittance to my ecopayz..
Andrew 08:34:47 pm
you will require one of these unfortunately
momo84 08:35:05 pm
but I dont, so what do you anticipate that me should do?
i cant constrain them to give me an account
Andrew 08:35:41 pm
you should obtain entrance unfortunately
momo84 08:35:50 pm
they wont let me
what dont you understand
Andrew 08:35:59 pm
i understand
you need to please comprehend that these are your two options
so you should pick up access
momo84 08:36:26 pm
and I cnnot gain access
so how would you expect me to
i have been in contact with them, and I can't get access
Andrew 08:36:58 pm
you should utilize one of these strategies or you can't withdraw
momo84 08:37:08 pm
so I lose my money?
i need to address somone who can support me. I kept in accordance with some basic honesty with my credit csrd. presently I need to pull back and I cannot
that isnt fair
Andrew 08:37:56 pm
you should utilize one of the methods
i am best put to help in this scenario
momo84 08:38:17 pm
oh my god. I Can't utilize those methods
Andrew 08:38:24 pm
then you can't withdraw
momo84 08:38:26 pm
the organization wont open my account!!!!!
Andrew 08:38:33 pm
then you can't withdraw
momo84 08:38:38 pm
so I saved and lost all mu money
Andrew 08:38:57 pm
unfortunately on the off chance that they won't open the account yes
momo84 08:39:03 pm
wow
Andrew 08:39:19 pm
is there whatever else I can help you with?
momo84 08:39:21 pm
you can't simply take people groups money
Andrew 08:39:36 pm
we didn't, you are stating the two choices we gave you won't work
we gave you those alternatives thus you have to make them work else you can't withdraw
is there whatever else I can help you with?
momo84 08:40:25 pm
i need to raise this
this isn't fiar
this should be a respectable casino
Andrew 08:40:52 pm
it is
unfortunately there is no heightening this
momo84 08:41:01 pm
and I saved. its not my issue I can't pull back and im from canada so you wont return it shockingly card
Andrew 08:41:19 pm
those are the two options
if there is nothing else to add I should close the talk unfortunately
momo84 08:41:40 pm
so I simply lost 1200@
Andrew 08:41:55 pm
unless you get one of the strategies yes unfortunately
Comments
05.05.2019
BitStarz Casino
Hi Momo,
Incredible to get notification from you.
In this way, I viewed your account, and it shows up you did to be sure get EcoPayz at long last and was traded out full by us.
Would be extraordinary on the off chance that you could affirm this for us :)
Olle
05.05.2019
KoiSlots
Dear @Herta Toy,
Please try to refresh your issue in an auspicious way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.
05.05.2019
KoiSlots
KoiSlots Grievances Group have been educated and given the significant proof for benefit BitStarz Gambling club the board to affirm the protest has just been settled at the time it has been audited and distributed. Lamentably, player never considered important to refresh our group meanwhile, in this manner the grumbling is being dismissed and shut at this point.