1xBet Casino - Sitting tight for my withdrawals for a month at this point
User: csmith, Disputed casino: 1xBet Casino, Status: RESOLVED, Amount: 702 €, Published: 01.09.2019
Hello,
I have been playing on 1xBet for quite a while and I have never had any issue with them. I have a checked account and it is my primary casino.
I would not like to do this yet I basically need to. I have reached 1xBet help multiple times through call and I sent them some email in regards to the reality I have a postponed withdrawal. Like I said previously, I routinely play here so I wasn't concerned at all so I chose to wait.
I have 5 withdrawals pending that were made yet never made it into my financial balance and the sums are 300€ 90€ 112€ 200€ that all added make a measure of 702€.
272153433 300€ 25/07
272559815 90€ 26/07
272984461 112€ 27/07
272996945 200€ 27/07
I was educated by means of email that I needed to send them a bank explanation from the date of the withdrawals to the present date and I did that, multiple times... After that I was advised to wait.
Via email, I wasn't finding the solutions I required so I chose to get in touch with them by means of call and I found a similar solution on the 3 calls I made. They had an issue with SEPA withdrawals and they were tackling it so I needed to pause and the cash would be in my game account in a couple of days. Like I never had any issue with them I chose to pause. It has been a month now and the cash hasn't been kept in my game account, I am still waiting.
I am composing this to check whether I show signs of improvement answer than I got this all month.
I trust you can help me.
Thank you.
Comments
01.09.2019
1xBet Casino
Hi csmith,
give, it would be ideal if you your account ID and we will make a solicitation concerning your issue
01.09.2019
csmith
Account number: < account number expelled >
01.09.2019
1xBet Casino
Hi csmith,
we might want to educate you that we have data from the Security Administration. To determine this issue you have to email to the Security Administration and give them a ledger explanation from 25/07/19 till present
01.09.2019
csmith
I sent it multiple Times now. Should I send it again?
02.09.2019
csmith
I joined my bank proclamation from 19/07 to the current date. This is the report I sent to your security email (security-en@1xbet.com) on 30/08/2019 at 4:42. The email subject is "bank proclamation account number 9476103".
02.09.2019
csmith
Problem explained. All I needed to do was contact the English help on the grounds that the Portuguese help wasn't giving me the correct data of what I needed to do. I keep the trust I generally had, 100%.
02.09.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.