Thebes Casino - Giving me trouble on a €100 withdrawal
User: ewell.gaylord, Disputed casino: Thebes Casino, Status: RESOLVED, Amount: 100 €, Published: 20.08.2019
I win an invite reward, and made a store as they said on reward rules.
Sent all documentation, and the pull back of 100€ was denied. Said they need the photographs of the card. In the docs I sent, I clarified that the card was not physical but rather made by a portuguese stage called MBWAY, and sent all the screen captures to demonstrate it.
So, I sent another email clarifying the circumstance and sent the photographs again.The pull back was denied once more. This time the administrator said that I have to make a store in 5 days after pull back the welcome reward. I made the pull back solicitation and store 25 €.
Today the pull back was declined again in light of the fact that they dont have the photographs of the card. Presently they said I need to make another store to pull back.. this isn't straightforward. I sent all the docs they need. The connected document is like the one I sent to them.
Just need the 100€.
Thanks
Comments
20.08.2019
Thebes Casino
Hello,
We trust this message discovers you well.
Please note that according to the Extra Standards, so as to have the option to money out rewards gave from a free chip, you have to have at any rate one store made on the account over the most recent 5 days before making the payout demand. Since you have just caused a store, to please put another payout solicitation and it will be surveyed by the Accounting group at the earliest opportunity.
We are anticipating got notification from you.
Respects,
Thebes Casino
20.08.2019
ewell.gaylord
Hi.
A debt of gratitude is in order for the reply.
As of now presented the withdrawl.
Thanks
21.08.2019
ewell.gaylord
Hi.
I previously got the money.
Says thanks to KoiSlots for the help.
21.08.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.