Svenbet Casino - Guaranteed discount which despite everything hasn't been prepared following a month of pausing
User: dgutmann, Disputed casino: Svenbet Casino, Status: RESOLVED, Amount: 17000 kr, Published: 26.06.2019
The case began after I got an email in May from svenbet to return to their site. In januar I shut my account because of betting issues. I signed in and played for 17.000NOK. I at that point sent an email with my second thoughts and that I needed my stores discounted on the grounds that I prior had affirmed my betting issues to svenbet/CW showcasing. What's more, that my account never ought to be open.
I got messages Back that said they were heartbroken and they conceded that they had an inward issue that was the explanation that my account was open Even it ought to be forever shut.
Then I requested the discount, and I was informed that I needed to send in all the standard documentation and a print screen of the exchanges that was produced using Ewallet (Skrill/Fast exchange). (I utilized both charge card and Rapidtransfer/Skrill).
All this have been done, and I have additionally been informed that the confirmation is alright.
This case began 28. May, and now there is 20. June. Presently I dont get Any answers from the support@svenbet.com or kyc@support.com. I have sent a similar email each day the most recent 5 days, and a few messages before that. The last update I got was 6. June. In that email it says that they are as yet sitting tight for an answer from the payment supplier before the discount can discover place. I dont know much else, Yet havent got Any responses throughout the previous 14 days. I do not understand why the payment supplier uses so long to discount indistinguishable sums from the stores that was made when svenbet themselves has conceded their system disappointment that permitted me to play regardless of whether I was forever bolted out of svenbet/cwmarketing. What's more, when no messages are being replied, it feels like they just dont need to illuminate this case. I need a few answers and I need a response for why they dont answer me. I need the discount presently, cause their inner examination of what has caused the system disappointment can proceed as an inside prosess much after I have been discounted. multi month and a large portion of the month with no answers is sufficient I presume. Presently both svenbet and I can close this case when the discount discover place because of their conceded disappointment.
Comments
29.06.2019
Svenbet Casino
Dear customer,
Thank you for reaching us by means of KoiSlots.
We are as yet examining your case and we will refresh you inside the time allotments that KoiSlots is giving us.
We apologize for any inconvenience.
Kind regards,
Svenbet Team
29.06.2019
dgutmann
It's Acceptable to hear that you will catch up inside KoiSlots time period. I Truly feel that your own examination of interior/system issues/disappointments can proceed Much after I have been left this case with the discount. In any case, I am cheerful that you currently will fix this in not so distant future. I surmise you have been given a great deal of time already...
03.07.2019
Svenbet Casino
Dear customer,
We have researched your case and we just need one archive from your side, as mentioned by means of individual email.
Benevolently send it to us and we will take all further vital actions!
We apologize for any inconvenience.
Kind regards,
Svenbet Team
03.07.2019
dgutmann
As I have written in the individual messages, I need to know the motivation behind why you need documentation for got psyciatric treatment. I Truly imply this isn't necceassary for the case. There are no explanation that this documentation change the realities of your inner disappointments.
So. Clarify me once more; for what reason is it relevante wether I HAVE gotten treatment, HAVENT gotten treatment or on the off chance that I am in the MIDLE of a treatment?? What improvement will that have for this case?
I need you to clarify it here, in light of the fact that you havent done that in the messages you have sent me Regardless of whether I have requested a clarification in the two last messages during the three a days ago.
And; disclose to me: What will occur on the off chance that I send you documentation of got Psyciatric treatment? You state this is the main thing you miss and that the case in any case is done. In any case, you compose something about vital activities. What is this sort of important actions??
So all things considered; the main vital activity is to discount my cash. what's more, I surmise you can discount the 17.000NOK, since the case is done investigated.
03.07.2019
Svenbet Casino
Dear customer,
That is the thing that we mean with :important actions".
We have clarified you the explanation for our solicitation and answered on each email that you have sent us.
Our desire is to close this case when possible.
So please help us out on this one.
Kind regards,
Svenbet Team
03.07.2019
dgutmann
Hmmm...i dont see that I have Any clarification. Just that you need the documentation.
Sorry, there isnt a great deal of trust to your help services...and once more; If you don't mind clarify why you need this. I shut my account because of betting issues. Your interior disappointments both sent me promotion Mail and revived my account. How is it important on the off chance that I have gotten help or not?? Your interior disappointments is a similar wether I have gotten or I will get help in the future!?!
And; you ought to compose here that my about 17.000NOK will be discounted anyway...
07.07.2019
Svenbet Casino
Dear customer,
We have sent you an email.
Generously answer to us through email.
Best regards,
Svenbet Team
07.07.2019
Svenbet Casino
Dear customer,
We have sent you an email.
Mercifully answer to us through email.
Best regards,
Svenbet Team
07.07.2019
dgutmann
Thank you for your email. I have answered to your email and have requested affirmation to certain inquiries in that email to be certain we agree.
07.07.2019
dgutmann
Again; thank you for the last email correspondations. Today the case has been solved.
07.07.2019
KoiSlots
Based on submitter's last post KoiSlots Objections Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.