SpinUp Casino - Postponed payment and confirmation issues, visit don't appear to help

I've been storing at this gambling club for some time and as of late won 200 euros (. I've sent my records for confirmation in any event times through email and visit. I've had no correspondence from SpinUp and needed to address staff on visit to check whether the confirmation has been acknowledged. I've played at numerous gambling clubs throughout the years and never had an issue confirming my personality. I've given my financial balance subtleties including IBAN and don't feel like I'm getting anyplace with getting my withdrawal handled. I additionally sent an email to help email address requesting my account to be shut around 5 days prior and I've yet to get even an affirmation. I've connected a screen capture from my last discussion today where the visit operator simply left me holding up until my telephone came up short on battery prior today.