Spinatra Casino - Gambling club attempt to slow down/don't pay my rewards of 1000 euro

Hi

I can likewise include that they nov have shut my account for "Security reasons" even tho they have sent me a mail asserting that I need to og to my account and make a whitdrawel With my "right" IBAN number… …
I have sent them a mail saying that they have it yet offered it to them once more… even it won't worke to wire move in the event that they guarantee to attempt that once more (On the off chance that they utilize a Gambling club site as sender)

Regards

Hi emonahan, I trust that you are progressing nicely. I have examined this with our payments group and they have given me an explaination to what occurred. You mentioned a withdrawal through wiretransfer anyway it was an inappropriate IBAN number so the exchange was declined and returned. Since you requested a withdrawal through Ecopayz they are currently examining together with Ecopayz if its conceivable to send you the assets through that payment strategy. (not all payment suppliers can give withdrawals).
In the mean time on the off chance that you need this withdrawal to be sent asap we could either do another wiretransfer to the right IBAN and BIC or on the off chance that you have a Bitcoin wallet we can move the assets to that. I trust this got things out a piece.
Best regards,

Spinatra

Hi

Ty for ansering, you have my IBAN whitch I invested the primary energy.. yet, I likewise sent it to you again yesterday… this is the right IBAN that additionally has worked Immaculate whith different locales that I utilized before the banks began to prevent moves from Casinos....so on the off chance that you dont can utilize a privat part name to send the Cash from they will fresher show up to my bank (and only for the record..its unthinkable for me to give you wrong IBAN since my bank has the alternative for clients to simply utilize what they Call an IBAN adding machine… .. that implies that on their site I og to that callculator… hit produce and duplicate/past it in to Your payment obtion or mail on the off chance that I need… … .. in any case, it can actualy be that you get that explonation from an automatck administration when the Cash returns, however the explanation is realy that no bank Acknowledge Cash moves legitimately from Casinos)

And to the last... Ecopayz ofcorse have choices for whitdrawel, that is my "New" payment supplier after norwegen banks began this and I hawe utilized it ordinarily the two different ways in the last months

Expectation u can needs this becase it realy shouldent take 3 weeks to make whitrawels wen the real exchange should be possible in seckonds..

(And sorry for my terrible spellings.. :- ) )
Regards

We have glanced in this further, and the first IBAN and BIC we got was not the same as the enhanced one however we wont utilize wiretransfer on the off chance that you lean toward EcoPayz. You ought to have gotten an email that we simply need some account subtleties so as to do this. When we have that we will move the assets to your EcoPayz.

Best regards,

Hi

Ty for Your input, on the off chance that you going to move my Cash to Ecopayz we dont need to disk the Iban any longer so I stop that remarks.. :- )
I have sendt all of you informations and screen captures you requirement for my Ecopayz account

One final inquiry… my account is shut for Security reasons… can any anyone explain why since im completely confirmed ?
Regards

Hi

Simply giving them more opportunity to give me a criticism I Presume... no answer of my inquiry or indication of Cash move to Ecopayz… ..
Regards

Hi

Still no answer here or on mail from Spinatra

Contcted their live visit and asked whats going on With my Ecopayz whitdraw… . first I was informed that I hadent sent in my Ecopayz subtleties.. furthermore, when I expressed that I did that last Friday I was informed that I would get my Cash bye this friday ( during week or Friday as it's been said is by all accounts the "norm" criticism from this help... in any event it has been that for my check and furthermore when I was hanging tight for my whitdrawel before)

No I Conjecture I simply need to cross my fingers for "Felix" to actualy step up and do my whitdrawel whitout any additionally staling, becase it realy should be conceivable to make a whitdrawel in 4 weeks

(And yes.. I sent my Ecopayz subtleties once again, both to Felix email and their Kyc. adress.. :- ) )
Regards

Hi, I can affirm that we have gotten the EcoPayz subtleties, and your withdrawal will be prepared right away.
Best regards,

Hi

Ty, I ought to have my Cash on Ecopayz during Friday at that point as indicated by what you state and Your live talk told me.

I have additionally asked a few time for what good reason my accont is blocked… . it is completely confirmed and its somewhat odd that you Square it when all I have done is actualy to simply request a whitdrawel.. ?
Regards

Hello, yes you ought to get the assets in the blink of an eye. As to account it has been hindered according to an administration choice, you will be informed if/when this changes.

Best regards,

Hi

Ty for the input about the account

You have now had my Ecopayz subtleties since last Friday and Your help revealed to me I ought to have the Cash Friday.. whitch I dident… .
Payment "shortley" is a general term yet since you expressed this first time wednesday and we are here discussing move that take minutes I additionally feel that I ought to hawe had the Cash Friday...

Since I presently have been sitting tight for this Cash for about a month… . would you be able to give me a particular day/date that you going to move my Cash ?
Regards

Hi

Sendt them a mail staiting equivalent to my last post.... gat an anser that they had move my Cash by bank move before I sent them my Ecopayz subtleties… . my Ecopayz subtleties was given 23.08 so implies they asserted to hawe wired my Cash right around fourteen days prior however I has ofcorse not gaten them

Its likewise a piece amaizing that they clame to have done this again after I have attempted to clarify for a month that Norwegen banks dont acknowledge Cash moves legitimately from a Gambling club site on the off chance that they dont utilize a Third part sender

I expect Spinatra to actualy shov some evidence that they atleast claim to mind and give a client assistance becase this fair appears to be increasingly more like they have no goal to pay

I still Wold like them to hit me up in this track With a date witch the Cash will be on my Ecopayz account… . that move can take max 2-3 minits and it should be conceivable now after over a month With holding on to set of 30 minites sooner rather than later and actualy do it

In this mather I hawe been more than understanding and their help have revealed to me pretty much every time 2-3 difrent Things about same questions

If KoiSlots can do much else to help me in this mater it would be great

Regards

Dear Spinatra Casino,

Please let us know whether there's some report with respect to this case.

Hi

I Actualy gat my Cash today through bank move, it takes a couple og days before I see hwo they has put as sender... in the event that they have put an individual name that is the rason why it has gone through… is they have utilized Spinatra Gambling club as sender it is a mix-up by the bank to let it og through… at any rate I gat it :- )
To Spinatra I might want to give some criticism becase I think most og this circumstance could easely been maintain a strategic distance from With a piece more clear and quicker client assistance, in any event when their goal was actualy to pay yet the issue was from the beginning that they gave me a sentiment of not mindful and giving a ton of oposit Messages (live visit).. I genuinely gat the inclination that it was a trick site With no aim og paying...… you can easely check my live talk meetings to perceive what I mean

On the off chance that you need to be a succiding Gambling club site I realy figure you should chip away at Your reaction time on sends... for the most part 48 hour on the off chance that you anserw and Your whitdrawel times are approach to long… you compit aganins locales that utilization under an hour for Ecopayz move to be at the account

You plainly had move the Cash again when"as you expressed however becase of what wanted to stale and late replyes it was hard for me as a client to belive that… . the exchange likewise took just about fourteen days… .. I likewise think 30 euro move charge for a 1000 euro whitdrawel is approach to much

No I have one more inquiry before this grumbling can be shut… ..
My account is as yet shut With 500 euro on it.... what will befall them ?
Regards

Hi, thank you for your criticism we are continually attempting to improve the experience for our players so we will mull over that. With respect to account I have to allude you to our gambling club conditions - any player who makes a store and claims a reward on a similar should bet 40 x [deposit + bonus] sum and the maximum money out will be 10 x (store) sum. So your most extreme withdrawal was €1000 and has been paid and the rest of the assets has been relinquished.
Best regards,

Hi

Ty for ur input, I read that from Your guidelines, I just asked becase I during this last month I have gaten difrent criticisms from Your live talk about whitdraabel ammounts for this bonus

This is the second time I have utilized KoiSlots With progress so a major TY to them

I likewise need to state ty for taking care of the issue to Spinatra, however I realy figure this circumstance could have been keep away from With a bether client support.....
Wish Spinatra the best and good Karma in the future

This Case can be shut after Spinatras rules and to my satisfaction

Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

This objection has been revived according to submitter's solicitation and KoiSlots Protests Group might want to give it one more help out the two gatherings required into the question coming to an acceptable resolution.

Hi

My last objection with this Organization was shut 5. Loyce when I finaly gat my Money

During that procedure they shut my account for "Security reasons" yet everything I did was to make a whitdrawel

i hawe from that point forward gaten practically day by day promotial sends even my account is shut and I hawe sent them probley 5-10 sends that I eather need them to quit sending advancement sends or they in any event need to open my account again however as typical I get no input and the sends keep on coming

Im now at a moment that I have no intrest in them opening my account again yet I realy need them completely Close my account and quit sending me promotial mails

Regards

Dear Spinatra Casino,

Please let us know whether there's some report with respect to this case.

Hi,

This has been settled, the player should no longer get any special messages from Spinatra.

Best regards

Dear @emonahan,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grumbling will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.

Thank you for your cooperation.