Red Stag Casino - Declining to payout my rewards or discount store

User: Shaun, Disputed casino: Red Stag Casino, Status: RESOLVED, Amount: 200 $, Published: 27.06.2019

I saved $200.00 AUD at Red Stag Gambling club, and won $1904.00 AUD. I mentioned a withdrawal and after numerous days pausing and numerous endeavors at getting contact with the gambling club I was educated that my withdrawal demand was declined in light of the fact that my subtleties were recorded on a negative part database worldwide.
There is no chance that my subtleties are on said database so I might want my cashout to be performed or a discount provided.

Comments

30.06.2019
Red Stag Casino

Hi Shaun,
Your subtleties are to be sure blacklisted. The pending withdrawal was dropped and a full discount of your underlying store was given on June 9th. 

Please note, it as a rule takes up to 15 business days for the assets to show up.

Kind respects,
Ms Sloto

01.07.2019
Shaun

1: I joined at the casino.
2: I presented all mentioned ID including visa, verification of address and duplicate of charge card utilized for deposits.
3: I got affirmation that the entirety of my ID was endorsed and that I was free to play at the gambling club (playing implies going through cash with an opportunity of winning or losing).
4: I stored $200.00 AUD in compliance with common decency of having the option to pull back any rewards and I was additionally ready to lose my $200.00 AUD if that was the case.
5: I developed my equalization to $1904.00 AUD.
6: I mentioned a withdrawal.
7: after 3 days I was bolted out of the club and no email offered as to why.
8: I went through the following 5 days (and late evenings because of worldwide time contrasts) reaching live visit and furthermore the security group to discover an answer concerning why I was bolted out of the casino.
9: I was informed that my subtleties were on some negative player database (no confirmation given, perhaps an anecdotal reason being utilized ordinarily by the club to numerous players).

In summary:
Gambling club acknowledged the entirety of my ID and affirmed me to begin playing (implying that in the event that I win I hope to have the option to collect).

I guess that this ploy is utilized regularly while the gambling club will permit players to store and on the off chance that players don't win, at that point they won't endeavor a withdrawal, so its a success win for the casino.

For what reason did the gambling club let me store on the off chance that they realized I was on some database?

I kept at the club in compliance with common decency and I hope to have the option to withdrawal in compliance with common decency also.

04.07.2019
Red Stag Casino

Hi,
Right off the bat we might want to address point #2 in the client's reply  - the client claims he was mentioned to send records upon join. This is incorrect. the client settled on his own volition to send these and they were not mentioned at that point. The player's capacity to go on and play after sign-up was not contingent on sending reports and was never introduced in that capacity.
Besides, the hazard division's appraisal of clients may develop dependent on new data got. When the office got mindful of the boycotting, they were committed to act accordingly.

And finally again we might want to bring up that the client's store has been completely refunded.

04.07.2019
KoiSlots

Dear @Shaun,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut likewise. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is an absolute necessity.

Thank you for your cooperation.

04.07.2019
Shaun

Thank you for the discount.
I will acknowledge the case as now closed.

05.07.2019
KoiSlots

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.

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