PokerStars Casino - Account solidified for a considerable length of time with no explanation

My account 394090423 was limited pending ''a standard security examination'' Walk 26th just after kept 25$. Despite the fact that they said this generally finished in no time, it took me 3 weeks to hang tight for the reaction in the wake of sending 2 online contact structures and an email to the help. The help mentioned me to send records for the examination. After I send those reports to them I got the email below:
Thanks for giving the mentioned information.

We've now completely restored your Stars Account. You're by and by allowed to make the most of our tables and complete exchanges as normal.

Let us know whether there's whatever else we can accomplish for you, we're here to help.
Regards,
Eric
Stars Security

When I attempted to sign in my account, apparently my account has been solidified. Before I send those records to the help I had the option to sign on my account yet limited with genuine cash, during this time I just played play cash and did nothing disregards the guideline since my account was at that point confined and I don't get an opportunity to do as such.
I need a clarification concerning why my account is solidified presently even I send all reports required, and shouldn't something be said about my cash in the account.