PokerStars Casino - Account solidified after first store and no further update

I made my account on May 26th and made my first store. Directly after this my account got solidified. A couple of hours after the fact I got a 'Solicitation for archives' email to demonstrate my identity.

Okay, no issues yet. I gave pokerstars a duplicate of the front and back of my character card and service bill to demonstrate my personality. I anticipated an email in a sensible measure of time, however haven't got an answer till today. June ninth I sent my records once more, yet no response.