PlayOJO Casino - Deferred payment, erroneous data

I am a first time exceptionally baffled client at PlayOJO. To affirm I have presented all archive and had messaged affirmation that I was checked and an online visit affirmation of this. I made a withdrawal demand at 17.30pm yesterday for £1400 and checked with online talk who educated me that withdrawals take a limit of 11 hours. I went to online talk early today following 11 hours has lapsed to be informed that I hadn't held up 11 hours and my reports were not confirmed. I generously prompted I had gotten affirmation that I was checked and not just had 11 hours passed 15 hours had passed. I just got told he was upset for giving me off base data and he would speed things up. When asked when it would be continue all I was told was it would be speeded up. Incredibly baffled, to state you are a reasonable club and treat individuals like this is poor.