Planet 7 Casino - Postponed $4,000 payments and a great many reasons!
User: Evalyn Kiehn, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 4000 $, Published: 11.08.2019
hi, I won $4000 approx close by the 29th of may and I finished the id report as gave and mentioned by the Gambling club in which I gave my permit, Visa and a service bill. I at that point submitted two withdrawal demands in the measure of $1500 and $2500. in line with the gambling club and hooyuid I finished and gave another id confirmation demand on the eighth of June. As I had not heard anything from the gambling club I messaged them on the eighth and twentieth of June, reference numbers 4379088 and 4404714 alludes, On the 22nd both withdrawal demands were denied.
On the 22nd I again mentioned the accompanying withdrawals being $750 demand id 2978226, $2500 demand id 2078230 and $750 demand id 2078233. I reached the gambling club by means of live talk on the 28th of June and again on the 29th when I was exhorted my id had just barely been confirmed. As of now I was prompted that the gambling club required a rundown on data including all my financial subtleties all together for the payment to be made.
I have stayed in touch through live talk with the club and I about each event I have been exhorted that the club was handling a lot of payment demands and that I simply must show restraint. After further requests I was educated that the 2 payments concerning $750 were affirmed om the seventh of July and right now I was again solicited to give all from my financial subtleties which I did on the next day being the eighth of July. I sent my financial subtleties on the two events to payments@casinosupportcentre.com from my email address as gave previously. I was exhorted that the payment would be made inside 7-10 working days.
I saw on my account that withdrawal $2500 id 2078230 was endorsed on the eleventh of July. From that point forward I have been trusting that the assets will be kept in my account and to date it has not occurred. Since the 11 of July I have reached the gambling club on the 23rd of July and talked with Jackie Petersen who likewise exhorted me that I simply must show restraint to which I disclosed to her that my understanding had ran out and that I needed to know when precisely I would get my payments to which she couldn't prompt me and said she would allude my request to her chief.. I have heard nothing.
It has now been 2 months since I originally mentioned my withdrawals, I have sent my id and banking subtleties a few times as mentioned and have spoken with club bolster staff various occasions and I am as yet sitting tight for my assets to which I had been told toward the starting that it would take approx 3 weeks to get, I had made money related responsibilities expected that I would get in the time I was exhorted which I have now not had the option to meet. If you don't mind would you be able to help me as I am by all accounts getting completely nowhere.
Comments
15.08.2019
Planet 7 Casino
Hi Evalyn Kiehn- -
I've kept an eye on your account and this is what I've found...
Your initial two withdrawals were sent to our processor, a week and a half prior: 7/23 Paid $1480 + $20 Administration expenses for exchanges #19623430 & #19623438. Our processor affirmed the wire as finished on the 25th, so I would expect this has arrived at your account at this point. Would you be able to please affirm you've gotten this?
Your last withdrawal was sent to our processor, Wednesday: 7/31 Paid $2500 + no Administration expenses for exchange #19842530. I would figure the assets should hit your account towards the center of next week.
All the best,
Tawni
19.08.2019
KoiSlots
Dear @Evalyn Kiehn,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.
Thank you for your cooperation.