Planet 7 Casino - Not accepting payouts by any means
User: kmorar, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 11901 $, Published: 14.05.2019
I have had various issues getting payments from the gambling club like numerous different clients on the site. So far I have not gotten any of my cash. Right now I have two remarkable payout demands that have been endorsed however the club is consistently postponing sending them to the payment processor. On 3/27/19 I had a payout demand by means of wire move endorsed for $2000 usd, I still can't seem to get that cash, as expressed Planet 7 has not by any means sent the cash to the payment processor as their own terms and conditions state they will (for example inside 7 to 10 business days after endorsement. Besides, on 4/3/19 I had a subsequent wire move withdrawal payout endorsed for $2,500 usd. They presently can't seem to send that payout to the payment processor either. Finally, I have another payout mentioned by means of wire move on 4/21/19 for $2,499 usd which the gambling club is even yet to process and affirm as their terms and condititions state they should. The help by means of visit is no assistance, even as I am checked by the gambling club and have sent in the entirety of my bank subtleties on various occasions they will not clarify why I haven't gotten my cash or why it hasn't been sent to the payment processor. All they state is they will heighten the circumstance however nothing has occurred. I have done everything the club has mentioned, I basically need my payouts handled. I know bunches of different clients have had issues additionally so I trust the ASK Speculators group can help. Thank you.
Comments
16.05.2019
kmorar
I needed to present a report on my unique post, I as of now have an extra pending withdrawal through wire move for around $2,000 usd notwithstanding those recorded previously. Besides, still haven't got both of the endorsed withdrawals totaling $4,500 ($2,000 + $2,500). Expectation Planet 7's agent on here can help!
20.05.2019
Planet 7 Casino
Hi George- -
You will keep me occupied. ;- )
As I referenced in your Ruby Openings protest, we will be paying those withdrawals, next. When we're finished with those withdrawals, we'll proceed onward to this account.
Keep it together - I'm going to complete it for you.
Tawni
22.05.2019
kmorar
Thank you Tawni, I anticipate your assistance and enormously welcome it! I will keep watching out for refreshes from you.
25.05.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
29.05.2019
Planet 7 Casino
Hi George- -
I've kept an eye on your account and I see that a payment for Planet 7 was sent off, a week ago: 5/14 Paid $2000 + no Administration Charge for exchange #128192503. What's more, your next withdrawal was sent to our processor, toward the beginning of today: 5/21 Paid $2500 + no Administration Expense for exchange #128787394.
I'll return in a couple of days with another update...
Tawni
01.06.2019
kmorar
I have gotten one of the two payouts from Planet 7 Club which have been sent to the payment processor, the first for $2000 however not the second for $2500. As I am as yet anticipating the second payment for $2500 to show up in my ledger please keep this protest open
05.06.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
08.06.2019
kmorar
Dear KoiSlots
I needed to refresh this objection. Starting today 5/31/19, I have gotten the two beginning payments I referenced, one for $2000, and the other for $2500. As of now I likewise have a payout affirmed for $2400 through wire move and another payout by means of wire move pending endorsement for $900. Tawni, you have been so useful, much obliged. I was trusting you could help speed up the two payouts for $2400 and $900 if that is conceivable so I don't need to open another objection, the help would be significantly refreshing? Much obliged to you again both to Tawni and KoiSlots for help getting the initial two payouts, I trust you can help with the other two as well!
12.06.2019
Planet 7 Casino
Hi George- -
I've viewed the most recent notes on your account and I see that there are really three withdrawals now. The withdrawal for $2400 was mentioned May 28th has just been endorsed and I anticipate that this should be sent off to our processor, Friday.
With the other two withdrawals, these were just mentioned on June first and yesterday. As these withdrawal demands (counting the one previously endorsed) are all inside the typical time span for endorsement and payment, I'd prefer to ask that this grumbling be shut as settled - nothing is past due.
I will even now screen this account to guarantee these three late withdrawals are paid in a convenient way. Should you find that there are any deferrals, obviously, you can generally re-open this complaint.
Much appreciated,
Tawni
12.06.2019
KoiSlots
Dear @kmorar,
Please let us know whether we may close this protest as settled? Please be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut accordingly.
We might likewise want to utilize the event and propose to player to contact our group and solicitation grievance's reviving in the event that something turns out badly with their payment/s.
Thank you for your cooperation.
07.07.2019
KoiSlots
This protest has been revived according to submitter's solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the question coming to a palatable resolution.
07.07.2019
kmorar
Dear Tawni,
I'm sorry to must keep in touch with you again however I have not yet gotten the $2,400 withdrawal by means of wire move that you referenced would be sent to the payment processor the primary seven day stretch of June. Obviously I realize this isn't your deficiency by any means, I am simply reaching you again in light of the fact that celebrity backing of the gambling club was not useful and wouldn't affirm that the $2,400 withdrawal was even sent to the processor as booked. Moreover, I have two additional withdrawals as of now pending by means of wire move for around $2,500 each, any help with pushing those through to the payment processor so I can get them at the earliest opportunity would be extraordinarily refreshing.
Thanks again for all your assistance Tawni.
11.07.2019
Planet 7 Casino
I thought I was finished with you, George. ;- p
I've investigated that last withdrawal and it has just been sent to our processor: 6/18 Paid $2401 + no Administration Charge exchange #133307825. Our processor has been very accumulated in the course of recent weeks, so this last payment is (obviously) somewhat agonizingly slow. I would expect the assets will contact you, later this week.
Have a magnificent holiday!
Tawni
12.07.2019
kmorar
Dear Tawni, thank you for the reaction. I simply got the $2400 today. So, I have two additional withdrawals presently mentioned, both are by means of wire move and are each for $2500. I played some more so they were just mentioned yesterday. Notwithstanding, I am battling with issue betting and have chosen to stop the entirety of my betting and look for help, I particularly could utilize that $5000 and dont need to bet it. Thus, I am trusting you could do something amazing again and push through those two $2500 withdrawals and get them affirmed as quickly as time permits (so I cannot bet with them on the site) or freeze the assets so I can't bet them and can possibly pull back them if doing that is inside your capacity. I would extraordinarily acknowledge obviously on the off chance that you could endorse the withdrawals and send them to the processor at the earliest opportunity after the occasion so I can get the assets and start my betting enslavement treatment? I trust you have a pleasant occasion and I anticipate your reaction. Best and thanks again Tawni, you are great!
14.07.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
18.07.2019
Planet 7 Casino
Hi George- -
I've kept an eye on the two different withdrawals and I see you've just dropped them, so there is nothing further pending.
I'm sorry you've been having betting issues, however I'm staggeringly glad to realize you are looking for help for this. I wish you only the best for you, going forward.
Tawni
18.07.2019
kmorar
Dear Tawni,
A debt of gratitude is in order for your reaction, I value the caring words. As to two withdrawals you notice, I at first dropped them and played all the more yet then re-mentioned them on July third for $2,500 each by means of wire move and they were affirmed the following day on July fourth at 4:54am as indicated by my money related history on the gambling club's clerk page, for an aggregate of $5,000 (in 2 withdrawals of $2,500 each). As these withdrawals have been endorsed I was trusting you could help in getting them sent to the payment processor when you can? I was planning to do this with the goal that I at that point may forever close my Planet 7 account as a component of my treatment once I have gotten the payouts. Any assistance would be enormously refreshing, you've been great.
Sincerely,
George
22.07.2019
Planet 7 Casino
Hi George- -
The first of the two withdrawals has just been sent off to our processor: 7/12 Paid $2500 + no expenses Wire for exchange #135917492. I would expect you'll get the assets towards the finish of next week.
I'll return in a couple of days with a report on the second withdrawal...
Tawni
26.07.2019
Planet 7 Casino
Hi George- -
I've kept an eye on your next withdrawal and it's booked to be sent off to our processor on the 23rd. When I have the exchange subtleties, I'll be back with another update.
Tawni
28.07.2019
KoiSlots
KoiSlots Grievances Group has recently expanded the reaction time period with an additional 96 hours trusting that Planet 7 Gambling club the board will before long hop in with a report on this complaint.
29.07.2019
kmorar
Hi Tawni,
Thanks again for the report on the two payments. I've yet to get the first that was sent to the processor on the twelfth of July yet have confidence I'll get it soon, I'll let you know when I get it. What's more, with respect to the second one, a debt of gratitude is in order for telling me when it ought to be conveyed, anticipate hearing the points of interest from you when they're accessible.
Best,
George
01.08.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
05.08.2019
Planet 7 Casino
Hi George- -
I'm simply getting into the workplace - kindly allow me 30 minutes and I'll be back with an update.
Tawni
05.08.2019
Planet 7 Casino
Hi George- -
I've monitored your account and I see your next withdrawal has just been sent off to our processor: 7/23 Paid $2500 + no expenses for exchange #135917491. I would expect the assets will arrive at your account towards the center of this week.
With this payment, it looks as though everything has been arranged. ;- )
I wish all of you the best,
Tawni
06.08.2019
KoiSlots
Dear @kmorar,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.