mBit Casino - Account confirmation continuing for seven days

Hello,
I opened an account with mBitcasino and wound up doing genuinely well. I didn't utilize any rewards as I favor not to when playing on the web gambling clubs. I at first pulled back .100 btc and my withdrawal went through with no issues. I left some in my account to keep on playing with and chose not to risk a lot and continued to demand a cashout for another .100 btc. My solicitation was disposed of and I was sent an email that I was discounted to finish a KYC check. No issue with me by any means. I continued to transfer the mentioned reports. The email expressed I would hear once more from an agent that equivalent day. Here we are, after 6 days and not exclusively are my archives as yet pending yet every time I ask about it with client assistance they disclose to me that they are looking out for the "game supplier" to hit them up to affirm something. I don't comprehend what any of this has to do with the game supplier as I was told forthright that it was a basic technique that would take a day to finish. Having the reports I submitted still in pending status drives me to think I am simply being put off long enough for me to surrender. I have gotten no correspondence from them with respect to my solicitation and each time I attempt another solicitation it is disposed of by the gambling club. I'm extremely baffled please help. Thank you