GoProCasino - Won't self avoid me regardless of various messages sent

Dear @Manley Veum,

Please try to refresh your objection as needs be and explain the aggregate sum of the contested store discount/s.

Thanks for participating the KoiSlots Objections Team.

Yes the specific measure of stores from twentieth July 2019 is £636.53

This objection has been revived according to GoProCasino solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the debate coming to an acceptable resolution.

Dear @Manley Veum,

Right off the bat, may we say that we're sorry to learn that you playing has become an issue for you. We generally need our players to play in a situation where they have a sense of security and in charge and pay attention to our social duty obligations very. Should you require further assistance in such manner, it would be a smart thought to contact either Card sharks Unknown (https­://­www.ga­mbl­ers­ano­nym­ous.or­g.uk/) or GamCare (https­://­www.ga­mca­re.o­rg.uk/). The two associations exist to give assistance and backing to people that are encountering issues with their betting or feel that they might be in danger of creating issues from their gambling.

Proceeding onward, we should break down what has happened precisely. Your underlying solicitation to self-avoid was sent by means of email. The explanation that you didn't get a reaction was that the email that you sent was in answer to a robotized store receipt email which originated from an email address that doesn't work as an inbox. Surely it appears that you sent different messages with your solicitation to this location just as another email address that doesn't exist. For future reference, the right email address is care@g­opr­oca­sin­o.com. We can value that perhaps this was not clarified to you at that point and we apologize for any misconception that may have arisen.

Now, I'm certain that you're quick to know how we intend to cure the circumstance. You sent the solicitation to an inappropriate email address obviously it is a solicitation regardless. Since the issue has been drawn out into the open, we have checked your account's store history against the date and time of your first solicitation to self-prohibit. Given that you saved after your solicitation, we will discount all stores that were made after you sent your self-rejection demand. Our Client care Office will be in contact with you at the appropriate time to arrange this for you and educate you concerning how the entire procedure will work.

We comprehend that this circumstance is a long way from perfect and by and by, we apologize and wish you the best.

In the event that you have any inquiries regarding this issue meanwhile, kindly contact our Client care Division either through email (care@­gop­roc­asi­no.com) or by means of our Live Talk administration accessible 7 days per week from 6:00am UTC to 11:00pm UTC.

In the event that you have any inquiries concerning the answer, don't hesitate to get in touch.

Thank you I am getting the assistance I'm required at this point. would you be able to reveal to me how much and when I will be recieving the stores back please

Hi I've messaged you today to ask when the stores are to refund

Hi I've recieved £330 off you yet it's not right it ought to of been £672.41 I requested to act naturally avoided on the nineteenth July please observe email screen shot I at that point stored from the 22nd up untill the fifth aug all screen shots of my stores it signifies the above

Dear GoProCasino,

Please let us know whether there's some report with respect to this case.

I've messaged you on the right email and this is the thing that I get back

This grumbling has been revived according to GoProCasino solicitation and KoiSlots Grievances Group might want to give it one more help out the two gatherings required into the question coming to an agreeable resolution.

Hi there again,

Expressions of remorse for the late answer, it is unordinary for us to deal with client enquires over an open forum.

The issue was raised with the Payments Division, it appears that a mistake was made at the hour of handling the payment which implied that you were sent short of what you were owed. This is currently being redressed so please watch out for your email inbox for refreshes with respect to this payment.

Please additionally note that, when you made your account, you chose Euros (€) as your money as opposed to Pounds Real (£). The all out in general sum that you are to get is €697 of which a few assets have just been sent as you expressed. If it's not too much trouble know that if the bank or card account in which you are getting the assets is in a money other than Euros (€), there might be a distinction in the sum that you at first kept attributable to a fluctuating conversion standard as recommended by your bank and you may likewise acquire charges by your bank for accepting outside currencies.

If there's whatever else that you need help with, kindly connect with our Help Division through Live Talk or by means of telephone.

Best regards,
GoProCasino.com

Thankyou will be I be recieving the remainder of the cash owed to me I have sent messages to the email address you provided me however it's not recieving any as screen shot above

Thank you for discounting me content with the outcome

Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.

Thank all of you for your cooperation.