Drake Casino - Been twofold charged rather getting discount

HI Joelle,

Thank you for connecting with us. I have sent this solicitation to our Misrepresentation group and they will examine this for you. They will contact you right away. Meanwhile, if it's not too much trouble ensure that this charge isn't from some other club. In the event that this charge ends up being from us, our Extortion group will definitely redress this for you.
Best Regards,

Kyle
Drake Casino

This is definitely from Drake Club. I have not utilized this card to try and endeavor to store at some other casino.

Also. The first discount has still not been prepared. It has been over the 12 business days that I was initially told it would take.

Keeping me "educated" has brought about a similar email reaction being sent again and again. I was told a discount would be credited in 12 days. It hasn't. I have verification that my card has been charged a subsequent time, maybe a misstep that the payment processor made by charging my card again as opposed to discounting - yet Drake Gambling club will do nothing about it. They state they are feeble to do anything. This is a bogus case as they are the ones with the relationship with the payment processor. I was their client. They are not regarding me thusly and keep on dismissing me trusting that I will drop this issue. I won't. I attempted to be respectful and understanding that the way toward discounting required some investment. My understanding is no more. I trust that KoiSlots can help settle this issue in light of the fact that my diligence has accomplished nothing for me with this company.

Hi Joelle,

We are grieved that you have needed to experience this procedure. I have affirmed that a discount was mentioned with the payment processor. There are different variables that impact the time it takes for the discount to consider your announcement including the speed at which the banks procedure this kind of thing, so please hold on for us somewhat more. The duplicate of your announcement has additionally been submitted to the processor to check if that subsequent charge is from us. On the off chance that the charge is from us, we will give a second discount for you. Nonetheless, on the off chance that it isn't from us, the discount will lamentably need to originate from somewhere else.
We will give a valiant effort to get this settled for you when we can.
Best Regards,

Kyle
Drake Casino

Refund has still not been received.

Hi Joelle,

Our Misrepresentation group is taking a shot at getting a notice from the processor with respect to the first discount however this ought to be on its way.

Furthermore, the processor has educated us that your subsequent charge was not from Drake Gambling club or any of our sister brands. Lamentably, this implies the exchange is either from an alternate gambling club or is a false exchange. With this, we don't have the ability to give a discount for that charge since it isn't enrolled with us. On the off chance that this charge is from another organization, that organization should give the discount or if this charge is fake you should talk about this with your Mastercard organization. A contest of this charge won't impact your remaining with us in any capacity since the exchange isn't enlisted with us, notwithstanding, we firmly suggest that you ensure that this charge isn't from another organization before doing so in light of the fact that it might impact your remaining with them.

Our Misrepresentation division ought to be in contact when they have the status of the first discount from the processor.

Best Regards,

Kyle
Drake Casino

Refund has at long last been handled. If you don't mind close this issue.

Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is formally shut now.

Thank all of you for your cooperation.