Casonic Casino - Withdrawals not working
User: Tiana, Disputed casino: Casonic Casino, Status: RESOLVED, Amount: 2000.38 €, Published: 25.07.2019
Withdrawal from game account has been debilitated from last Sunday (14.7). Today is Friday 19.7.
I've gotten some information about it multiple times. They know the issue and disclosed to me that they have issues with Trustly. Additionally they can't give data when it's going to get fixed. Additionally they won't state that they have issues with Trustly on Casonic's front page.
Comments
23.05.2019
Fantasino Casino
Hi Stegee82,
We profoundly apologize for this circumstance. We are totally mindful of it and we are striving to determine it as quickly as time permits. It would be ideal if you have confidence that you will get your withdrawal, much the same as you have in the recent years as our dedicated client. Meanwhile, in the event that you'd like, you may put your account on Chill while we wrap up this issue. This is a kind of assurance that we are not hanging tight for you to lose your assets and that our top need is for you to get your rewards soon.
For some other inquiry, you may keep in touch with me legitimately at andrew(at)fantasino.com. Much obliged to you for your comprehension and patience.
25.05.2019
vledner
Is there any sort of end date to it? A debt of gratitude is in order for the reply
29.05.2019
KoiSlots
KoiSlots Grumblings Group has quite recently broadened the reaction time span with an additional 96 hours trusting that Fantasino Gambling club the executives will before long bounce in with a report on this complaint.
30.05.2019
Fantasino Casino
Dear vledner,
We are as yet chipping away at this issue, however have confidence that once this circumstance is fathomed, we will do all that we can to try to arrive at a palatable goals for your case. You're one of our most established celebrity players and we will try to regard you as such.
Simply please hold on for us while we take a shot at this. Ahead of schedule one week from now we are wanting to have this issue resolved.
Thank you for your patience!
30.05.2019
vledner
Thanks for the update! I'll watch out for the site and attempt again one week from now to withdraw
30.05.2019
Fantasino Casino
You're invite sir. I will keep you refreshed by and by means of email. Have a pleasant weekend!
03.06.2019
KoiSlots
KoiSlots Grumblings Group has quite recently expanded the reaction time allotment with an additional 96 hours trusting that Fantasino Gambling club the executives will before long hop in with a report on this complaint.
07.06.2019
vledner
Still holding back to have the option to pull back. Will be 3 weeks tomorrow. In contact with Fantasino yet not getting any further on. I'm beginning to believe I'm not really going to get this cash which is clearly frustrating, I'm really shocked at Fantasino.com for how this has been taken care of. An extraordinary gambling club which has gone down in a ton of people groups estimation, Mine notwithstanding. Got £1400 now holding back to pull back and put myself on a chill so as not to spend any longer. I simply need this arranged, I sign on in any event once per day to attempt to pull back yet simply get the equivalent message
10.06.2019
Fantasino Casino
Dear Steegee82,
As referenced to you through email, to be sure we are as yet attempting to determine this circumstance. Sadly there are some outer variables that are deferring the goals of this, however have confidence that all rewards will be paid out. You may place yourself in Chill or breaking point your misfortunes to €1 every month, for instance, to keep away from the danger of losing your rewards. I for one guarantee you that you will get everything, ideally very soon.
I will email you promptly once this has been settled and you may keep in contact with me by means of email for the present. I'm constantly accessible and have consistently answered to any email from our VIPs.
Thank you again!
11.06.2019
vledner
Thanks for the answer. I'll watch out for my email and expectation it'll be settled soon
13.06.2019
Fantasino Casino
You're invite sir. I'll keep you refreshed as promised.
15.06.2019
vledner
4 weeks today since I've had the option to withdraw
17.06.2019
vledner
Well been told by means of email that withdrawals "should" be back before the current week's over by the most recent. So I'll sit back and watch and let you know whether it comes to fruition
17.06.2019
Fantasino Casino
Hi vledner,
Truly, that is right. That is the objective, to have it fixed before the current week's over. I will tell you by means of email also. Thank you!
18.06.2019
vledner
Now Thursday and still not ready to pull back. Simply answering to keep the objection open. Simply need it over with to be completely forthright and get my cash. Been very nearly 5 weeks
19.06.2019
Fantasino Casino
Yes I thoroughly get Stephen. On the off chance that it doesn't get understood today, it will get explained right off the bat in the week (due to having an end of the week in the center). Be that as it may, it's nearly unraveled, I previously got affirmation from Upper Administration. We are simply trusting that something will be done. Thank you!
19.06.2019
vledner
So not end of this current week at that point? One more week, another reason. I'm certain once Monday shows up, itll be end of one week from now till its sorted.
Be reasonable, it's been just about 5 weeks since withdrawals have been conceivable and its past a joke! I simply need my cash and to put this all behind me. I've encountered nothing like this with an online casino.
Would i be able to please have my money?
22.06.2019
Fantasino Casino
Yes, we are totally mindful of the whole circumstance sir. We comprehend its earnestness and how it's influencing our players.
Consistently I'm requesting updates and we genuinely trust it's tackled at any second. When I get an affirmation from Upper Administration, I will quickly tell you. My conciliatory sentiments it has taken such a long time, Stephen.
24.06.2019
vledner
Money got! Grumbling can be shut. A debt of gratitude is in order for all your help
24.06.2019
Fantasino Casino
You're invite Stephen :)
24.06.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.
25.07.2019
KoiSlots
Dear @Tiana,
Please make a point to refresh your objection in like manner and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for coordinating the KoiSlots Grievances Team.
25.07.2019
Tiana
I store multiple times 50 euros on 15.7. Played little wagers 2-5e and barely any occasions 7e and 10e wagers and won large scarcely any occasions, presently my equalization is 2000,38 euros. (See connections on below)
I didn't utilize any reward store, simply "crude" cash.
I haven't got any messages about required archives, for the most part Club's with trustly there's no need. They do express that if pulling back more than 200 0euros some I.D. records are required. Presenting those are not an issue for me.
But rather still today 20.7 pulling back isn't working, I get message that says "It's been crippled and contact support" which I as of now have done on 4 diverse days.
29.07.2019
Casonic Casino
Hi WILLIE83,
Thank you for leaving input concerning the issue you encountered while playing at Casonic. The issue has been managed and actioned with the most extreme efficiency.
Tragically it occurred and we do apologize for this bother, have confidence that our Casonic group have been caught up with finding a way to amend this. I am glad to advise you that that this case is presently settled.
We sympathetically ask that you contact our help group in the event that you are as yet encountering any difficulties.
Thank you,
Casonic Team
29.07.2019
Tiana
This case can be closed.
I've shut my account in casonic.
29.07.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.