Casino Sieger - Withdrawal mentioned fourteen days prior still not got
User: genesis85, Disputed casino: Casino Sieger, Status: RESOLVED, Amount: 2150 €, Published: 02.05.2019
Hello,
To keep it short: I won a decent measure of cash on www.casinosieger.com in Spring. To be careful: 2150 EURO. At first I needed to make a withdrawal and there were a few issues with the reward I didn't utilize accurately as indicated by them. This was tackled later and I expected to make another withdrawal.
I made this new withdrawal on 5 April 2019. I got an email from Gambling club Sieger my withdrawal was acknowledged. Later Lilly from Club Sieger messaged me on 14 April 2019 that the organization did sent my payment, as I sent a ticket since I had not gotten anything for over seven days at that point. She disclosed to me they done the payment on 11 April 2019, and it would take 2-5 business days to arrive.
Fast forward to yesterday, the payment ought to be done now, as 18 April 2019 would be the most extreme it would've taken. Not got anything. I return in the livechat and Angie reveals to me I have to hold up till tomorrow (today) and in the event that I didn't get anything I have to sent them bank proclamation from 11.04 to 19.04 and they can investigate this. Today I return in the visit and she discloses to me the equivalent.
After that I contact my bank, and tell the woman on the contact bolster the story. She lets me know there is no chance the cash is as yet in progress as it takes at most extreme 3-5 business days to move cash over the world through banks. Inside SEPA, it's maximum. 1 business day.
Then I sent the help at Gambling club Sieger an email with my bank proclamation that affirms that I didn't get anything and now I open this grumbling to accelerate the procedure. I think their administration is downright awful and they ought to be embarrassed to keep my cash this way and disclose to me they moved it as of now on the 11 of April.
I will connect documents of the email the woman from Club Sieger sent me expressing the cash has been moved.
I sympathetically ask you all to assist me with this issue, as it is a great deal of cash and it isn't genuine from them to do these things and keep my cash.
Sincerely,
Stijn
Comments
02.05.2019
Casino Sieger
Dear Player,
We have gotten your solicitation and are dealing with furnishing you with the best goals. We will get back shortly.
Best Regards,
Gambling club Sieger The board Team
02.05.2019
genesis85
Hello Gambling club Sieger,
There is no thing as ''best goals''. Simply give me my cash. That is the main thing you ought to do and what is reasonable in light of the fact that it's truly more than 18 days as of now since I put my withdrawal (longer than a month on the off chance that you consider the issues I needed to manage before on your site).
As I said my bank revealed to me that there was never a payment that they could see attempting to come trough or something turned out badly with an exchange. As of now I'm attempting to accept that you folks attempted to send it and there went something incorrectly, yet pardon me in not completely accepting your words any longer.
As stated, simply resolve this in moving me my cash and demonstrate you're a genuine gambling club. Nothing else
- Other than if KoiSlots need any copys of the records I sent to Gambling club Sieger with a bank explanation that demonstrated I got nothing, I will give these if necessary.
04.05.2019
Casino Sieger
Dear Player,
Having checked the exchange subtleties on this withdrawal demand with our money related division we can see that the underlying exchange was not fruitful and was come back to us. We are upset for the deferral of your payment nonetheless, a few issues in regards to the exchange are outside our ability to control. What we have accomplished for you following being advised that the exchange was not effective is that we overhauled the measure of altogether €2,150. You ought to get this by tomorrow on your end. If it's not too much trouble check in with your bank and confirm.
Best Regards,
Gambling club Sieger The executives Team
05.05.2019
genesis85
Hereby I affirm I got the 2150EUR today in my ledger.
Case can be shut and is settled. Thank you.
05.05.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.