Casino Moons - Withdrawal and confirmation deferred

User: dietrich.jayson, Disputed casino: Casino Moons, Status: RESOLVED, Amount: 1800 $, Published: 12.05.2019

Im experiencing difficulty with the confirmation
Process which has been continuous for 3 weeks and has be is deferring my withdrawal of $1800.

After various visit with the futile online talk group and account group and the security bolster groups that where no assistance and appear to be an endless rotating handball to individual to the individual. I can't never appear to find a solution or verbally address anyone.

I have effectively done all the essential and join all significant documentation to give my recognizable proof and my banking details..

And the accounts them has sent through everything is on sheets and

But!!!!all the appropriate response I'm getting

Wait for confirmation group
Or hold up we connect with..
Re present your application

Why is so natural for a store and there is no check yet for a withdrawal it requires a verification...

I anticipate that this issue should be understood not in 5 days however today or really address somebody over this issue

Immediately

Thanks

Comments

14.05.2019
Casino Moons

Hello,
We trust this message discovers you well.
The motivation behind why your withdrawal demand has been at first declined is because of the way that not all necessary data was refreshed on your account, according to the accompanying standards from the Financial Page:
Gambling club Moons requests from all Individuals the comparing data of their favored withdrawal strategy through email to accoun­­ti­n­g­@ca­sin­omo­ons.com;
On the off chance that we require extra check, we may request the accompanying: Credit/Charge card Vouchers of all cards utilized in the previous six (6) months;

Please remember that it is suggested that all records and payment data have been explored/refreshed before any payout demand, all together for the Accounting group to have the option to speed it up however much as could reasonably be expected.
Your most recent withdrawal demand has been declined because of the Check Procedure. The Confirmation Procedure becomes alright for accounts with pending payouts and is a standard technique that can be performed up to twice per year.

During this procedure, Security and The executives will completely survey the account and all account action, just as the archives that you have recently sent. We saw that you made another payout demand., it would be ideal if you leave it pending, so it tends to be evaluated when soon as the Confirmation Procedure ends.

Should you have any further inquiries in regards to your account or the withdrawal procedure, if you don't mind let us know.
Kind regards,
The Gambling club Moons team

14.05.2019
dietrich.jayson

This isn't correct I have given all data 3 weeks preceding my first withdrawal and you folks hold thumping my withdrawal back. Thinking of all kind of reasons now. Presently you folks rush to take my cash and trap me with you reward bs however when I win beat the bet did everything right utilize hold thumping me back. After I get my triumphant I won't permit my self to store any more cash as this page is a trick holding my own data and who realizes what you folks are attempting to do with it. Be that as it may, I will report this to visa extortion also.

14.05.2019
dietrich.jayson

And the reality the telephone number gave by casinomoons does never get addressed uniquely to look out for hold to be told farewell. So amateurish thus scamfull I have had enough of individuals n business misleading me. You all rush to remove my cash from my account yet when it come to paying out on my triumphant you come up with the same number of reasons do I go through the cash when u set it back in my casinomoons account. It's pitiful and request you offer me a response to why you all don't have genuine client service.

14.05.2019
dietrich.jayson

As you can see the sum total of what data has been sent and affirmed on the attachments

14.05.2019
dietrich.jayson

Here is another screen shot of affirmation with all records attached

14.05.2019
Casino Moons

Hello, 

Thank you for returning to us. 

Please note that the accompanying principle doesn't allude to the records that you have in actuality given before setting the payout demand, yet to the financial data. This is an additional safeguard so as to ensure that the assets are sent to the account holder and that the withdrawal procedure runs easily.
Please discover the standard underneath and note that it is referenced on the Financial page, on the website:
Gambling club Moons requests from all Individuals the comparing data of their favored withdrawal technique by means of email to accoun­­­t­i­n­­g­­@ca­­si­n­o­mo­­ons.com; 
On the off chance that we require extra confirmation, we may request the accompanying: Credit/Plastic Vouchers of all cards utilized in the previous six (6) months;

We are investigating the call that you attempted to make to the help group, and meanwhile we ensured that one of our celebrity directors connected with you by means of call and that he is at your full removal for anything that you need.
While the facts confirm that after the decrease you have furnished the Accounting and Security group with all necessary data, it would be ideal if you remember that the Check Procedure alludes not exclusively to archives, yet additionally to all account movement. If you don't mind leave your present withdrawal demand pending, so it tends to be investigated when soon as the Check Procedure ends.

Should you have any further inquiries in regards to your account or the withdrawal procedure, it would be ideal if you let us know. 

Kind regards,
The Gambling club Moons team

16.05.2019
dietrich.jayson

I have addressed a casinomoons chief by means of telephone at last following a month, I've been enlightened there is nothing to stress regarding the cash will be going into my account I simply need to trust that the accountants will process it.

19.05.2019
Casino Moons

Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has been endorsed and the assets should arrive at your account in up to greatest 7 business days.
Meanwhile, should you have any further inquiries with respect to your account, if you don't mind let us know.
Kind regards,
The Gambling club Moons team

19.05.2019
dietrich.jayson

Thank you I will tell you when the cash is in my account acknowledge it

23.05.2019
Casino Moons

Hello,
We trust everything is great.
Please let u know once you have gotten the rewards, it might take up to most extreme 7 business days for the exchange to finish, so they should arrive at your account by Wednesday, day's end.
Kind regards,
The Club Moons team

23.05.2019
dietrich.jayson

Yes I realize I was told 7 days beginning Monday 6/5 thank you again

27.05.2019
KoiSlots

Dear @dietrich.jayson,

Please make a point to refresh your issue in an opportune way and let the KoiSlots Protests Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grumbling will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

27.05.2019
dietrich.jayson

I will you let you know when the cash is in thank you

30.05.2019
KoiSlots

Dear @dietrich.jayson,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.

Thank you for your cooperation.

30.05.2019
dietrich.jayson

The issue has not been settled the rewards are still not moved to my account kindly don't close the case thank you

03.06.2019
Casino Moons

Hello,
We trust everything is great.
We have checked with the Accounting group and they educated us that sadly the bank has experienced some specialized troubles, yet that the assets should arrive at your account before the week's over on the off chance that they haven't as of now.
We apologize for any bother brought about by this and we value your comprehension in this issue. We are anticipating got notification from you when the rewards contact you.
Kind regards,
The Gambling club Moons team

07.06.2019
KoiSlots

Dear @dietrich.jayson,

Please make a point to refresh your issue in a convenient way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an auspicious way is a must.

Thank you for your cooperation.

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