Bronze Casino - Unpaid winning
User: kip.treutel, Disputed casino: Bronze Casino, Status: RESOLVED, Amount: 2200 €, Published: 29.06.2019
Hi. I have been utilizing Bronze gambling club. At the point when I attempted to pull back my rewards, I was informed that I expected to send archives for check, which I done and was informed that everything is alright.
I have now held up 7days and they have hindered my account, not reacting to messages, and have neglected to give me my cash.
The cash owed is €2200 and they simply continue looting me off without any reasons what so ever as too why. Would you be able to please help
Comments
30.06.2019
Bronze Casino
Dear kip.treutel
We recognize accepting your protest and we have started assembling the important data. We will answer legitimately to your email when we have finished our assessment.
Kind regards
Bronze Casino
01.07.2019
kip.treutel
Well's everything prepared been 10 days since I mentioned my withdrawal.
So how much longer are your Assessments going take?
04.07.2019
Bronze Casino
Hi kip.treutel
The club the executives educates us that they are in correspondence with you in regards to this matter.
Please keep on comparing with them and update this post.
We want you to enjoy all that life has to offer in the future.
Kind regards
Bronze Casino
07.07.2019
kip.treutel
Still hanging tight for my cash.
They've said two separate payments have been made. Which don't indicate the entirety concurred and have not been gotten.
I'll refresh in like manner, and surely won't be shutting it or including it as settled until I get my money.
10.07.2019
KoiSlots
Dear Bronze Casino,
Please let us know whether there's some report with respect to this case.
10.07.2019
kip.treutel
Hi
Still no update. Was informed that €120 euros was paid a week ago, which 1. Isn't the sum and 2 I never got
After this I have reached the supervisory group and was informed that they have been having issues giving cash.
One lie after another with this gambling club, the reluctantcy to pay is concerning.
12.07.2019
Bronze Casino
Thank you for your understanding and we earnestly apologize for the delays.
We can affirm that we have had an issue with another payment supplier and attempting to correct the issue.
We are glad to prompt that the assets are presently on its way by wire move. Compassionately let us know whether payment is received.
Kind regards
Bronze Casino
15.07.2019
KoiSlots
Dear @kip.treutel,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grumbling will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.