Bodog Casino - Postponing my $1,500 withdrawal demand
User: Cortney Considine, Disputed casino: Bodog Casino, Status: RESOLVED, Amount: 1500 $, Published: 17.08.2019
Hi,
I presented a pull back solicitation of $1500 to Bodog on July 'fifteenth and gave them all the mentioned financial balance check data the following day. It took me calling them on July 29th to affirm my pull back. I got an email affirming the endorsement and it might take a normal of 5 business days before I get payment. Well currently it's been more than 10 business days and no indication of my payment. I called following 6 business days and they asserted the payment had been submitted to my bank and the issue is on my bank's end. I reached my bank and they didn't perceive any approaching payments or exchanges. This is clearly false I gotten back to somebody at client assistance subsequent to being waiting for 40 min and was told my pull back payment had not been affirmed and to stand by calmly. At the point when I requested to address a director, I got the chance to address somebody quickly before the line separated. I truly feel like they are experiencing each exertion in not giving me my cash back.
Comments
19.08.2019
Bodog Casino
Hi Cortney Considine,
We're encountering delays with our DBT payout alternative and we're working persistently on recovering your favored payout strategy forward-thinking.
Have confidence your assets are sheltered and you will get them.
We apologize for any burden this may have caused.
Regards,
Bodog Service
23.08.2019
KoiSlots
Dear @Cortney Considine,
Please let us know whether there's a report with respect to your progressing protest. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
23.08.2019
Cortney Considine
I have addressed Bodog client support and there is no course of events with regards to when I will get payment. They are stating equivalent to Bodog's answer to this grievance. There is no unmistakable explanation concerning why and I think that its crazy that an organization like Bodog can't process payouts inside a month. Likewise, they basically disclosed to me I ought to have utilized bitcoin as my pull back strategy on the off chance that I needed a snappier payout. On the off chance that I had know this, I would not have utilized Bodog's administration and I will go somewhere else in the future.
24.08.2019
Bodog Casino
Hello Cortney Considine,
We certainly comprehend the disappointment and bother this has caused our players with being postponed by over a month to give their rewards.
The strategy you had chosen is generally a time span of roughly 3-5 business days; in any case, because of the unexpected volume of payouts by means of the choice you picked, it made an excess in preparing the withdrawal.
We can affirm that your withdrawal was conveyed on August sixteenth and ought to be gotten by end of week at the most recent.
We do apologize for the time span and plan to be in the groove again with the payouts shortly.
Regards,
Bodog Service
26.08.2019
Cortney Considine
I can affirm that I got my pull back following 5 weeks of my underlying request.
26.08.2019
KoiSlots
Based on submitter's last post KoiSlots Grievances Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.