Black Diamond Casino - Not paying my withdrawal
User: Lucio, Disputed casino: Black Diamond Casino, Status: RESOLVED, Amount: 3825.6 $, Published: 27.04.2019
I've been attempting to pull back my$3,825.60 for right around 3 weeks presently I've given all the documentation they have requested twice now and they have proceeded to put the cash I mentioned to pull back in playing account for the third time and each time I address them they guarantee me that my cash is coming however I get set back to the starting point them instructing me to make another withdrawal request
Comments
30.04.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
We have investigated it and discovered that the Accounting group required you to give us your Financial data before they can survey the solicitation, according to the accompanying standard from the Banking page:
BlackDiamondCasino requests from all Individuals the comparing data of their favored withdrawal technique by means of email to accounting@blackdiamondcasino.net .
Please send the data to the previously mentioned email address and spot another payout demand, the Accounting group will audit it when possible.
Meanwhile, we are at your full removal should you need assistance with some other information.
Kind respects,
The Dark Jewel Gambling club team
30.04.2019
Lucio
I have given all of you my financial data twice sent yous my account number bsb number quick code and I even gave a bank articulation what all the more financial data is there to give you??
01.05.2019
Black Diamond Casino
Hello,
Thank you for hitting us up.
The Accounting group has affirmed that they got the data and that your withdrawal solicitation will be looked into as quickly as time permits. If it's not too much trouble leave your payout demand pending and we will refresh you on its status when it is investigated.
We are at your full removal should you need assistance with some other information.
Kind respects,
The Dark Jewel Club team
01.05.2019
Lucio
And to what extent will that take I've heard this previously and nothing happens
02.05.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
Please note that your withdrawal demand has been endorsed and the assets should arrive at your account in up to greatest 7 business days.
Meanwhile, should you have any further inquiries in regards to your account, if you don't mind let us know.
Kind regards,
The Dark Precious stone Gambling club team
03.05.2019
Lucio
Ahhhh well I anticipate seeing that cash in my account in 6 days
06.05.2019
KoiSlots
Dear @Lucio,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your grievance will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
07.05.2019
Lucio
Hey sorry no I despite everything have not gotten any cash whatsoever... I'm beginning uncertainty them
07.05.2019
Lucio
Has my cash been sent yet
10.05.2019
Lucio
its the sixth business day today I despite everything have not recived my cash yet
11.05.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
on the off chance that the payment doesn't contact you inside the 7 business days, if you don't mind furnish us with a bank proclamation by means of email to accounting@blackdiamondcasino.net , our associates will investigate it immediately and update you on the status of the exchange.
We are anticipating got notification from you soon.
Kind regards,
The Dark Jewel Gambling club team
11.05.2019
Lucio
I've just sent you a bank proclamation tho you ought to have it on record
13.05.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
Please give the accounting group a bank articulation, by means of email to accounting@blackdiamondcasino.net , for the time span up to the third of May, our associates will investigate it immediately and update you on the status of the exchange.
We are anticipating got notification from you soon.
Kind regards,
The Dark Precious stone Gambling club team
13.05.2019
Lucio
I don't have a bank articulation for the3rd of may
14.05.2019
Lucio
today is the eighth business day I have been sitting tight for my cash this is an absoulute joke
15.05.2019
Lucio
this isn't reasonable all I need is my cash that I won its almost been a month since I originally put my withdrawal demand im as yet hanging tight for it I have done everything and yous are as yet giving me the go around not giving me the money
15.05.2019
Lucio
I have sent the email to your accounts group and the have reused it as per the live talk individual sooo now their ought to be no more excuses
16.05.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
Please note that because of specialized troubles experienced by the bank, the Accounting group needed to reissue the payment yesterday. It would be ideal if you permit up to most extreme 7 business days for the assets to arrive at your account.
We apologize for any burden brought about by this and we value your comprehension in this issue, we are anticipating got notification from you soon.
Kind regards,
The Dark Precious stone Gambling club team
17.05.2019
Lucio
What are you genuine I need to hold up an additional 7 days this will take as much time as necessary well longer than a month this isn't satisfactory client assistance I'm unquestionably going to consider legal
Activity in the event that I don't have my cash in my account by tomorrow morning
17.05.2019
Black Diamond Casino
Hello,
We trust this message discovers you well.
Lamentably the time span the payment is settled in relies upon the bank now, the withdrawal was despise on the seventh of May, so it should arrive at your account during one week from now at the most recent. By and by, it would be ideal if you acknowledge our expression of remorse for any burden caused and have confidence that the Accounting group is intently checking the exchange to ensure that everything is running smoothly.
Kind regards,
The Dark Precious stone Gambling club team
21.05.2019
KoiSlots
Dear @Lucio,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Grumblings Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.