Betsafe Casino - Postponing enormous payout for reasons unknown
User: halvorson.arch, Disputed casino: Betsafe Casino, Status: RESOLVED, Amount: 246000 zł, Published: 27.08.2019
Hello,
I've been utilizing on-line gambling clubs for some time. I was supported by positives audits of betsafe and chose to open an account with them. Made a couple of stores and a couple of fruitful withdrawals around 5000 Euros each. My account has been verified.
Lately I've been fortunate on roulette and figured out how to demand 2 withdrawals for 66000 Clean zloty (around 15000 Euro) & 180000 Clean zloty (around 42000 Euro). It occurred on that night, to be explicit one was mentioned on 10/08/2019 at 01:27 AM & second one was mentioned on 10/08/2019 at 02:02 AM.
The gambling club is publicizing that a large portion of the withdrawals are handled inside 24 hours. I comprehend because of the high sum this could take somewhat more. I was talking with their help and was educated there are some extra security checks and it could take 1-3 business days. I was tolerant however I was checking for an update day by day and consistently was informed that the significant group is dealing with it and it will be handled when possible.
On the 13/08/2019 I got a call from Tomasz - he said he is from the steadfastness/celebrity office at betsson. He was exceptionally amenable and clarified that from their end everything has been checked and the main thing we are holding up is the game supplier to give a green light. He didn't give me quite a bit of subtleties however said everything ought to be arranged before the finish of the 14/08/2019.
Nothing has changed since, my 2 withdrawals are as yet pending and each time I contact their help I am being recounted to a similar story - the pertinent group is taking a shot at it and they can't disclose to me to what extent this may take.
I am feeling extremely disappointed and miserable now and I believe I have no other decision than presenting a grumbling here.
I exhort you avoid them on the off chance that you play enormous, as you may encounter a few issues when attempting to withdrawal your winnings.
I trust this can be sorted.
I value your help.
Kind Regards,
S
Comments
30.08.2019
Betsafe Casino
Hi,
My name is Roger and I am a Betsafe Client assistance Manager.
I might simply want to explain that the deferral was essentially because of routine looks at which should be conveyed, about which client was kept updated.
I can likewise affirm that all withdrawals were handled on the sixteenth August at 23:00 and on the seventeenth August 2019 at 8:19 AM client was educated by means of email by our help of this and assets would arrive at his ledger inside 2-3 banking days.
I accept this should help clarify the matter.
As usual, client is very free to get in touch with us should he need any further assistance.
Regards
Roger
Betsafe Client Service.
30.08.2019
KoiSlots
Dear @halvorson.arch,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Objections Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut likewise. It would be ideal if you remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.