1xBet Casino - Account blocked
User: Parker, Disputed casino: 1xBet Casino, Status: RESOLVED, Amount: 60 €, Published: 25.08.2019
Since longer than seven days my account is blocked in light of the fact that 1xbet security apparment need verification that I gain the cash I am wagering with. I send them all they need, contrat with my boss, bank explanation, compensation proclamation of the most recent month. Issue was on the grounds that a few payments fizzled on account of specialized issues from their side. Each tim this happened I send them a screen capture were they could see that the cash was reserved from my bank, however not in my 1xbet account. That wasn't my shortcoming and they booked the cash after some time on the 1xbet account. They got each announcement from me they need, however they are with nothing fulfilled. I don't have the foggiest idea what to do else as they alsways state to me I ought to send them proclamations I as of now send them. Have no answer since most recent 3 days. from them. Their help is totally awkward. I can't pay out my 60 €, that is all I need and never wager again on this conniving site.
Comments
25.08.2019
1xBet Casino
Dear Parker,
can you or the KoiSlots group give me an ID and subtleties of the player so I can explore the matter?
25.08.2019
KoiSlots
Dear 1xBet Casino,
KoiSlots Grumblings Group might want to advise you that player's login subtleties could be found inside the warning email sent from our protests system. Be that as it may, to abstain from losing time we have quite recently sent these physically as a private message.
25.08.2019
1xBet Casino
Dear Parker,
determine, if it's not too much trouble what bank did you use to make a store on 1xBet account?
25.08.2019
Parker
Player ID as Askgmblers group said can be found in the warning email, I dont like to distribute it public.
Bank is: < bank name expelled >
BIC: < bic evacuated >
German BLZ: < number evacuated >
26.08.2019
KoiSlots
Dear @Parker,
Please remember that all posted data have been evacuated because of the reality they contained touchy individual data. KoiSlots Grievances Group send your bank data legitimately to the club delegate through private message.
Make sure to peruse cautiously and consent to all Grievances Rules starting now and into the foreseeable future - https://www.askgamblers.com/complaint-guidelines
Thank you for your cooperation.
28.08.2019
1xBet Casino
Dear Parker,
we are happy to state you, that we have data from the Security Administration. Presently all account limitations are expelled. You can store, put down wagers and pull back your rewards. Kindly check it and give us feedback
28.08.2019
KoiSlots
Dear @Parker,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time allotment we will think about your issue as settled and your protest will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is an unquestionable requirement.
Thank you for your cooperation.
28.08.2019
Parker
Thank you, it's resolved.
28.08.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.