Complaints
Royal Panda Casino - Account confirmation and withdrawal postponed
Hi there, I'll like to whine about Imperial Panda Gambling club, they been attempting to defer my £1000 in all manners conceivable First time when I joined this site they been get some information about verification of id and confirmation of address...
RESOLVED Read moreRoyal Panda Casino - Still not handling £600 payment following 10 days of pausing
Hi all, I chose to join Illustrious panda on the 10/05/19. In the wake of passing all versification with the client support group I chose to pull back my equalization left of £600, from that point forward I have been hanging tight for my cash from e...
RESOLVED Read moreSlot Madness Casino - Payment delay, once more
Given I accept this is likely my third protest stopped for close to 4 or 5 past withdrawal demands, I will keep to the realities and attempt evade my typical tirade over the proceeded and purposeful postpone strategies experienced with fundamentally ...
RESOLVED Read morePlayOJO Casino - Deferred payment, erroneous data
I am a first time exceptionally baffled client at PlayOJO. To affirm I have presented all archive and had messaged affirmation that I was checked and an online visit affirmation of this. I made a withdrawal demand at 17.30pm yesterday for £1400 and ...
RESOLVED Read moreSlots of Vegas Casino - Deferred payment, unapproved changes
On 4/2/19 I won 10,000 dollars. I mentioned 4 withdrawals of 2,500 each. Subsequent to holding up a month and a half I talked online with a rep and they said they would raise them. The following the very first moment withdrawal was changed to 1,125. ...
RESOLVED Read moreSpinit Casino - Postponing confirmation and withdrawal
I joined and kept on spinit gambling club on the eleventh of may. I played for some time and I chose to pull back my rewards. I presented this withdrawal demand on the eleventh of may. after 4 days I still couldn't seem to hear anything about my with...
RESOLVED Read morePlayamo Casino - Proceeded with Issues
Accepted Visa card for payments right away. When pulling back exhorted couldn't be made to Visa card. Requested bank move subtleties. Given. The informed pull back sum regarding $490 was under their measure of $500. Kept extra assets so as to pull ba...
RESOLVED Read moreClub Player Casino - No payments since September 2018
I have five pending withdrawals going back as follows (/13 $1618, 9/7 $1633, 9'11,$1544, 9/23 $903,9/26 $1006. Absolute is around $6,700. I've gottne no payments in spite of archives were endorsed. Would you be able to help. I've gone on live visit s...
RESOLVED Read moreCaptain Jack Casino - Slowing down on a withdrawal demand
I am recording an objection since it has been more than 20 days since I mentioned a quick withdrawal.(Which I was not educated they didn't do any longer until I brought in and inquired as to why I have not gotten my payment yet) I have been getting n...
RESOLVED Read moreCool Cat Casino - I need my cash
I have been looking out for a $430 pull back since The start of February and it is currently nearly June! What's more, am likewise looking out for another pull back for $2325.00 and have been hanging tight for about a month! This is totally absurd!!!...
RESOLVED Read moreRembrandt Casino - Missing Withdrawal Once more
Hi. On my First withdrawl, I had a similar issue as on my Subsequent one, presently. I made a solicitation on 24May 2019 which has been reserved and endorsed on the 26May. I composed the Help, that they ought to took the technique „EnterCash", in l...
RESOLVED Read more10Bet Casino - Slowing down confirmation and retaining a great deal of assets
I opened a 10bet account in 2018 and sent them my reports which they appropriately acknowledged. I at that point followed on to store an aggregate of 5.500 GBP and won more in winnings.Since at that point, it has been a continuous issue with the Club...
RESOLVED Read moreIVI Casino - Postponed payment, once more
Hi,i am as yet hanging tight for 2019-05-15 11:45:16 400.00 NETELLER Withdrawal. I can peruse in wording and conditions that: ( Applications for reserves withdrawal are handled by the Money related Division inside 24 working hours from the date of ac...
RESOLVED Read moreCaptain Jack Casino - Slowing down on withdrawals totaling $10,000
I'm looking out for 4 withdrawals of 2500 dollars for more than about a month now. First they said that my ledger was nothing worth mentioning for wire moves. I don't think this was genuine yet sent new bank subtleties a week ago. I haven't heard bac...
RESOLVED Read moreCasino Joy - Withdrawal deferred and account blocked
Signed up 21st May and won some cash. (£700) and mentioned withdrawal. From that point forward requesting a withdrawal account has been hindered with no correspondence. Live talk have basic said. "I can see that your withdrawal is as yet pending, wh...
RESOLVED Read moreLucky Days Casino - Store not credited, not making a difference
Dear Women and Gentleman,On 16.05 I made a 25€ store on Fortunate Days Gambling club with the welcome reward. The 25 were not credited to my account until today. After I saw it I attempted to contact the help quickly and opened a ticket (live help ...
RESOLVED Read moreYou are one step away from submitting your complaint
Overview: Requesting a self-exclusion from an online casino, no matter if it’s for a certain period of time or permanent, is probably the most serious action a player can take. Basically, to self-exclude from a casino means to close your account and to stop receiving any promotional e-mails, news and letters. Most common reason for this exclusion is if a player detects a certain degree of a gambling addiction. The online operator is obliged to cooperate as fast as possible and is not allowed to use any delay tactics or trying to dissuade player, but has to fulfill player’s will immediately. Be aware that most of the online casinos would ask you to send an e-mail or letter to verify unambiguously your request for a self-exclusion. Since such an action is very serious and cannot be reversed during the period stated at the time of closing the account, we sincerely advise you to think twice prior requesting the casino to act.
Symptoms: Usually when a casino refuses, delays or does not cooperate accordingly with a player who requested a self-exclusion, due to some degree of a gambling addiction.
Before submitting the complaint: In order to have your complaint successfully resolved, it is crucial to identify the main problem and/or concern, which lead to the delay. There are few questions and answers, listed below, which may help you identify the case better and even reconsider your intention to submit a complaint.