Winward Casino - Rewards prop up back on my players account and consistently need progressively close to home data
User: garrett.jones, Disputed casino: Winward Casino, Status: RESOLVED, Amount: 4000 $, Published: 23.06.2019
On the 31/05/2019 I mentioned withdrawal of $4000. From my players account. Following 7 days the withdrawal sum returned into my players account. At the point when I reached windward through the online assistance I was advised to place in demand again as first I was informed that my subtleties should have been transferred ( despite the fact that they have this data as of now and when I took a gander at my profile everything was modern) at that point I was informed that my data was acceptable. By and by I am advised anything they desire to say.
When I reached them again today I was discourteously informed that I needed to re-transfer by means of email the entirety of my own subtleties and that it takes 10 days now rather than 7.
This is presently the third time in around 4 months that I have had the favorable luck of getting a success however the terrible experience of getting my payment from this casino.
You would believe that I would learn.
So I have detest the entirety of my subtleties to security@ windward just as a complaint.
I trust that you can help as you have done in the past
Thank you <personal data expelled >
Comments
23.06.2019
Winward Casino
Hello,
We trust this message discovers you well.
We have investigated it and your withdrawal demand has shockingly been declined because of the Check Procedure. This is an irregular strategy, there is no pre-decided choice procedure, that comprises of an exhaustive survey of all administrative work and account action. The accounting group has been informed of your new withdrawal solicitation and it will be evaluated when the confirmation is completed.
Thank you for your comprehension on the issue. For any additional data, kindly don't stop for a second to contact us.
Respects,
Winward Casino
27.06.2019
garrett.jones
Windward is as yet not paying my payment to my account. Clearly no motivation behind why as they never reached me about any issues with my account. I have experienced all the confirmation subtleties on my players account and's everything green with no clear problems.
Do I asked again and get no reaction. Very little is new there as they have not once answered to my messages. I have attempted each road so what is the issue? It would likewise be incredible on the off chance that they gave right telephone contact subtleties as this number they offer has a place with a gas organization. All I need is my rewards of $4000.
Please simply give me my money
Thank you
< complete name evacuated >( garrett.jones)
27.06.2019
Winward Casino
Hello,
We trust this message discovers you well.
Please note that the Accounting group has looked into and affirmed your withdrawal demand when the Confirmation Procedure finished, for the measure of AUD 4000. The assets should arrive at your account with greatest 7 business days.
We trust you will make the most of your rewards and we are anticipating seeing you online.
Respects,
Winward Casino
01.07.2019
KoiSlots
Dear @garrett.jones,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your objection will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.