WestCasino - West Club - Issue with an account and withdrawal

Hi, I have a colossal issue right now in Westcasino. I have been they client about couple of months and everything was fine before 7.4.2019. I have sended all records for them, and everything is affirmed. Be that as it may, in the sunday evening I won tremendous whole cash in the club, and afterward I needed to pull back them. They have 2000€ max pull back per one pull back so I do it and my account have now 10006.50€ and 2000€ is pending pull back. This was happen 7.4.2019.

I held up cash one week from now and nothing to hear, no messages, livechat enlighten that they dont realize anything regarding this, yet 14.4.2019 I attempted to sign in my account I get spring up window, where I need to tell about my gaming propensities or something like, and alright this is fine to me and I replied and sended it, and I trusted that everything is currently fine. I held up seven days, and I dont get any messages about hindering my account or anything data, and afterward I couple times approached livechat what I can accomplish for this. They said you can send email to our money division, and visit guaranteed that they answer me back. Be that as it may, they dont never answer me. 24.4.2019 was bizarre and distinctive day.

I attempted to sign in my account and now I am in. I looked my account there indicating my pending pull back and cash what is in my account everything was right. At that point I go livechat and got some information about this pull back when I get it. Livechat disclosed to me that I need to send email their account director so they can pay it entire entirety in first pull back. I send email, yet today 25.4.2019 I dont get any answers about this one. What's more, today when I attempted to sign in my account, I cannot sign in, I get same spring up window where they get some information about my playing, however I have addressed this perhaps multiple times between this case. So this is extremely bizarre why they do this. I send screen capture above, about this what it look like when your account is blocked, and there is spring up window where I have replied and sended it. In the event that there is something what you wanna discover I can enlighten all the more regarding this. I have some livechat transcripts in my email, yet I cannot glue them to this, so in the event that you wanna see them I can send them possibly by means of email. Today when I author this is 8.5.2019 and it is over month back when I get this issue so I think now it is better tackling, I dont get any messages yet about this case, so on the off chance that you get this case comprehended, its will be decent! Thanks!