Svenbet Casino - Postponed payment more than 8 days
User: swehner, Disputed casino: Svenbet Casino, Status: RESOLVED, Amount: 1000 €, Published: 26.06.2019
Hi!
After I am checked to some degree moderate confirmation process I made a withdrawal of 1000€, however it has been pending more than 8 days. I composed 4 messages to them, however just the format reaction started things out, to be patient, and I didn't find any solutions for the last 2 messages. Live talk is inaccessible. I didn't get any motivation behind why it's taking such a long time and after that couple of days have passed and nothing have happened...
Comments
28.06.2019
Svenbet Casino
Dear customer,
We might want to advise you that your pull back solicitation is presently under audit and we will hit you up to educate you accordingly.
Kind Regards,
Svenbet Team
30.06.2019
Svenbet Casino
Dear customer,
We might want to advise you in regards to your pending pull back request.
We can't continue with the withdrawal as you haven't bet the essential sum as per our T&C's.
Please make an effort to remain educated with respect to the beneath term:
62.10 Before requesting the main payment, the player must wager 100% of the payment as a store of cash sum at least 1.50 odd. This prerequisite is acquainted with battle misrepresentation and "illegal tax avoidance" by players.
Please drop your pending solicitation and bet staying 1.570€ on chances above 1.50, 1x time. On the other hand, you can bet the sum at gambling club games too and afterward you can demand the withdrawal again without any issues.
For any further subtleties, don't spare a moment to contact our client service team.
Kind Regards,
Svenbet Team
30.06.2019
KoiSlots
Dear @swehner,
Please let us know whether there's a report in regards to your progressing objection. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.