Svenbet Casino - No withdrawal following a month
User: Amalia, Disputed casino: Svenbet Casino, Status: RESOLVED, Amount: 50 €, Published: 05.05.2019
Hello,
I have paid in 250€ without utilizing a reward on the 24th of Spring and win another 250€ around the same time. After one day I need to pay out the 500€. You dismissed the withdrawal and gave me just the 250€ back that I paid in. Presently I'm holding up since about a month to my withdrawal!!!!
When do I get my cash and for what reason did you pull back my benefit?
I find no solutions from you on my messages and feel cheated from your side.
Kind regards
Comments
08.05.2019
Svenbet Casino
Dear customer,
Dear Askgambler Backing,
We have just reached you to acquire the username of the client with the goal that we can research this grievance. Tragically, we have not gotten any criticism until now.
Would you be able to please give us the username/email address so we can begin check the clients grumbling ?
Thanks in advance
Kind Regards,
Svenbet Team
08.05.2019
KoiSlots
Dear Svenbet Casino,
KoiSlots Grievances Group might want to advise you that player's login subtleties could be found inside the warning email sent from our grumblings system. Be that as it may, to abstain from losing time we have quite recently sent these physically as a private message.
08.05.2019
Svenbet Casino
Dear Customer,
Dear Askgambler Backing,
Please acknowledge our expressions of remorse for the burden created.
We consider clients' fulfillment as high need and we will find a way to determine your disappointment.
Ruler Respects,
Svenbet Support
08.05.2019
Svenbet Casino
Dear Client,
Your pull back solicitation of 250 EUR is presently endorsed and you will get the sum in your financial balance when possible.
Please likewise note that there are despite everything remaining equalization in your account may you additionally wish to pull back it
Let us know whether you have any questions,
Ruler Respects,
Svenbet Support
08.05.2019
Amalia
Dear Svenbet,
yes I have another inquiry!
Ideal to hear that you will pay out the 250 EUR that I paid in, yet for what reason is the rest of the equalization on my account 50 EUR ?
I have paid in 250€
I Win 250€
The withdrawal about 500€ was declined from your site)
Now you need to pay me 250€ withdrawal
And 50€ Lay on my account = 300€ totaly
So please mention to me what befell the rest? There are losing 200€
Kind regards
11.05.2019
Svenbet Casino
Dear Client,
Dear KoiSlots,
We might want to advise you that your rewards at the gambling club have been founded on past rewards in Sportsbook, which we needed to deduct after an intensive audit of your account. The aggregate sum you earned depended on Sports + Club rewards. We have sent you by means of email a nitty gritty review in regards to your Sportsbook sum, and how you can continue with your present Gambling club balance.
Lord Respects,
Svenbet Support
12.05.2019
KoiSlots
KoiSlots Protests Group has been furnished with enough data and proof for sake Svenbet Club the executives in respects of this grievance to affirm and legitimize the gambling club actions.
Based on the abovementioned, KoiSlots Grumblings Group think about this case as Settled and it is currently authoritatively shut. In the event of a conflict with our choice we remind player that further help on this issue could be mentioned from the important administrative body.