SunMaker Casino - Withdrawal postponed for longer than a month

User: lauretta54, Disputed casino: SunMaker Casino, Status: UNRESOLVED, Amount: 4485 €, Published: 22.06.2019

Hello.


5.5.2019 I made a store on Sunmaker gambling club with no rewards and bet the entire sum. That wasn't my first store on the club and things before that had gone easily. First they needed to do a wellspring of riches check for me and I filled a structure expressing that my pre-owned assets were real. At that point they began slowing down greatly and when gotten some information about whats happening they just said there is a security keep an eye on my account and they couldn't take care of that. That proceeded for nearly 30 days and 5.6 they sent me an email guaranteeing that I haven't (completely) bet my store sum, I answered them that I'm certain that I have bet the entire sum, and inquired as to whether they can't help contradicting me what might be the sum left to bet. They at that point hindered my account and don't answer anything to me. I have been extremely quiet yet now I believe I cannot tackle this difficult myself so I'm requesting your help.

Comments

22.06.2019
KoiSlots

Dear @lauretta54,

Please make a point to refresh your protest in like manner and explain the aggregate sum of the contested withdrawal demand/s.

Thanks for collaborating the KoiSlots Protests Team.

22.06.2019
lauretta54

The sum I'm attempting to pull back is 4485€.

23.06.2019
SunMaker Casino

Dear lauretta54,

We apologize for the postponement, as indicated by our permit commitments we can't continue with your account until we have input from the payment processor.
You will be refreshed when we have further information.

Thanks,
Sunmaker Support

26.06.2019
lauretta54

Do you have any gauge to what extent this will in any case take? Also, does getting the criticism consistently take 7 weeks?

29.06.2019
KoiSlots

Dear SunMaker Casino,

Please let us know whether there's some report with respect to this case.

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