Slots of Vegas Casino - Still can't got my payout
User: Laurence, Disputed casino: Slots of Vegas Casino, Status: RESOLVED, Amount: 300 $, Published: 14.04.2019
I began playing openings of vegas gambling club in February and won 300 dollars. I finished the check procedure through HooYu ID affirmation demand. Sent all records to documents@slotsofvegas.com (foto of my identification + service bill + approval structure). Gotten an email from documents@slotsofvegas.com:
. Kelly (Your Club Backing )
Mar 5, 13:10 EST
Dear customer,
This is Kelly with Spaces of Vegas casino.
Thank you for sending all the documentation required for your gambling club account.
Your records have been confirmed, and your account has been updated.
For further help in regards to your withdrawal, it would be ideal if you contact our Client assistance group by means of Live Chat.
Thank you and have an extraordinary day!
Kind Regards,
Regards,
Kelly,
Documents Team
Client assistance group by means of Live Visit prompted me to make a withdrawal again.Then the withdrawal was dropped twice. Client care group by means of Live Visit exhorted me to make a withdrawal again and again.
Comments
18.04.2019
Slots of Vegas Casino
Hi Christian- -
I am sorry for the disappointment you've been encountering with this.
I've audited your account and lamentably, the notes are not satisfactory to me. I'll need to talk with our Payments Chief about this in the first part of the day - when I have more lucidity, I'll be back with news.
Tawni
21.04.2019
Slots of Vegas Casino
Hi Christian- -
I presently comprehend the notes on your account a piece better...
The main thing holding up payment of your withdrawal is that we don't have your wire subtleties on record. I've quite recently sent you an email viewing this- - when I get your answer, I'll have your payment sorted.
All the best,
Tawni
25.04.2019
KoiSlots
Dear @Laurence,
Please let us know whether there's a report with respect to your continuous grievance. Please be in mindful that you should answer inside the given 96-hours time period, in any case KoiSlots Objections Group will think about the case as Settled and it will be shut accordingly.
Thank you for your cooperation.