Sloto' Cash Casino - Postponing $2,500 payout, getting the go around

I made a withdrawal demand on Monday, held up the "48 hours" to be explored, which wound up being somewhat more, so on Thursday it said in progress, which in their terms says should just be in this phase for a couple minutes(attached photographs) I reached them various occasions and they won't offer me a straight response. I requested to address an administrator they wouldn't offer me a straight response. I am worn out on asking them what's up when I continue getting the go around. Well past their time, for me not to get a straight answer.