Ruby Slots Casino - Deferred withdrawal demands
User: Ryleigh, Disputed casino: Ruby Slots Casino, Status: RESOLVED, Amount: 1859 $, Published: 06.10.2019
Hello, I mentioned two withdrawals on 8/2/19. Every withdrawal demand was for $1000 each. I have been given nothing useful to work with from that point forward. I have spoken with a few agents with ruby spaces. I have been advised my documentation was not cutting-edge. I have sent in my documentation multiple times now and I have been told by numerous delegates that my archives have been confirmed. I even gotten an email expressing my archives have been checked and that I expected to contact support on live talk yet I am currently unfit to get to the site since it says it isn't accessible in my nation right now which is never an issue when I'm needing to store cash to play.
Comments
10.10.2019
Ruby Slots Casino
Hi Emily- -
I'm sorry you've been experiencing issues again.
You'll be satisfied to realize that your withdrawals have just been sent to our processor: 9/26 Paid $1859 + no Administration Charge for exchanges #79250168 ($859), #80504651 ($1000). I would hope to have following for this towards the finish of this current week. When I get the following, I'll return to give you an update.
Have an extraordinary weekend,
Tawni
10.10.2019
Ryleigh
Thank you, I anticipate an update.
13.10.2019
KoiSlots
Dear Ruby Openings Casino,
Please let us know whether there's some report with respect to this case.
17.10.2019
Ruby Slots Casino
Hi Emily- -
I've been checking day by day for your following and it has not yet come in. I'm cheerful it will come through, early this coming week- - when I have it, I'll make certain to let you know.
Have an extraordinary weekend,
Tawni
17.10.2019
Ryleigh
Thanks Tawni, I value it. I additionally talked with somebody in help yesterday who continued to me it was on the way on its approach to me yet additionally couldn't furnish me a following number or with a date that it was sent. I'm anticipating accepting an exact update. Thanks
21.10.2019
KoiSlots
Dear @Ryleigh,
Please try to refresh your issue in a convenient way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut in like manner. If you don't mind remember that according to the AGCCS expressions giving updates in an auspicious way is a must.
Thank you for your cooperation.
21.10.2019
Ruby Slots Casino
Hi Emily- -
First, we don't mail checks- - they come by means of FedEx, so support was off base with this.
As I expressed already, we sent the requests for your return on 9/26. Shockingly, we as of now have just one check processor, so it's made somewhat of a build-up. I've spoken with our Payments Chief and she expects to have following before the finish of this week.
I'll make certain to hit you up when I have the tracking.
Tawni
21.10.2019
Ryleigh
Okay bless your heart. I have an account with FedEx that permits me to see shipments so I will be keeping watch for some following data there too. Starting at right now there is no following data through FedEx. I acknowledge everyones help with this.
24.10.2019
Ryleigh
I got my check today. Thank you!
26.10.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.