Royal Panda Casino - Slowing down Account Confirmation
User: Buford Hackett, Disputed casino: Royal Panda Casino, Status: RESOLVED, Amount: 300 £, Published: 23.06.2019
After a little while since I was first mentioned to send check archives to Imperial Panda, my account has still not been confirmed. Each time I send them the documentation they demand they choose they need something different, making it an apparently interminable procedure.
What has occurred so far:
-On May 23rd, Imperial Panda dropped my withdrawal of £300 and mentioned a duplicate of my visa, the two sides of my charge card and confirmation of address.
-I transferred these 3 archives and they were later set apart as "endorsed" in my account.
-They at that point mentioned a photograph of my face close to my passport.
-Their client support in the long run guaranteed me this would be the last advance of verification.
-After I transferred this report they said it wasn't sufficiently clear (false) and I expected to transfer another one.
-I at that point transferred another photo.
-This was later set apart as "affirmed" and I reached their CS again to watch that my account had been completely verified.
-They said that I presently need to send a notarised duplicate of my identification. They couldn't give me exact insights concerning what they would acknowledge as notarised. They likewise would not affirm that more documentation would not be mentioned after this.
As far as I probably am aware, in the UK it costs in any event £75 (in addition to burden) to get a record notarised and you have to venture out to the public accountant. On Regal Panda's "Confirmation systems" page (https://www.royalpanda.com/royal-panda-account-verification-procedures/) they make no notice of notarised reports, nor is it referenced in their terms and conditions. (https://www.royalpanda.com/terms/)
I completely accept that on the off chance that I sent them a notarised identification, they would keep on slowing down my account check and solicitation something different as well as reject and solicitation another duplicate (as this has been the experience up until now).
I've been given no clarification with regards to why my account has been dependent upon these measures. Imperial Panda's client care have not been exceptionally useful (offering simply "reorder"- type answers) and I've needed to get in touch with them by means of live visit for refreshes. I am opening a protest here trusting that I might have the option to determine it by means of this method.
Thanks
Comments
23.06.2019
Buford Hackett
Thanks for distributing my grievance. I'd prefer to include one more thing (which I didn't know about when I composed the above post).
On June thirteenth Illustrious Panda sent me an email which said:
"Thank you for providing us with the documentation we mentioned from
you, and for your understanding while we checked your personality utilizing them.
We have uplifting news – we had the option to confirm your identity
successfully. Now that you've been effectively confirmed, your withdrawal requests
will be endorsed when possible."
...yet not long after they sent me another email saying that I presently expected to send an authorized duplicate of my passport.
23.06.2019
Royal Panda Casino
Dear Buford Hackett,
At Illustrious Panda, the security of our players is our main need, which is the reason once in a while our check office may approach our players for extra records during the confirmation process.
We'd prefer to illuminate you that in the wake of exploring the case our check division has concluded that the extra report isn't required at the moment.
Along these lines, your account has been checked and we've sent you an email with affirmation prior today.
Please let us apologize for any burden caused and thank you for your continuous persistence and participation during the process.
Kind regards,
Imperial Panda
23.06.2019
Buford Hackett
Royal Panda: Thank you, I have gotten your e-mail.
KoiSlots: I've mentioned a withdrawal and will affirm in this string when it's been handled and reserves received.
Thanks.
26.06.2019
Royal Panda Casino
Dear Buford Hackett,
Subsequent to checking your account it shows that the withdrawal was prepared on 18.06.2019. Hence, the assets ought to be on your card inside 1-5 working days.
Please let us know once you've gotten the funds.
Thank you for your progressing tolerance and cooperation.
Kind regards,
Illustrious Panda
27.06.2019
Buford Hackett
Hi,
A debt of gratitude is in order for the development. Truly, I can affirm that the withdrawal of assets was effectively processed.
A debt of gratitude is in order for your help.
27.06.2019
Buford Hackett
Just to affirm to KoiSlots administrator that this case has been resolved.
Regards
27.06.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.