Rizk Casino - Store Still not credited 5 days of pausing
User: Pablo, Disputed casino: Rizk Casino, Status: RESOLVED, Amount: 20 €, Published: 26.05.2019
I made store multi day's prior to Rizk Gambling club through one of Moment Payment strategy. The sum €20 as of now succes cut from my financial balance. Simultaneously I realized the sum didn't obvious in my account, I contacted the Help Live Specialist. They said I need sit tight for barely any hours. I did it. Following scarcely any hours I back again and request update. I did sent the screen capture of store and PDF from my financial balance and they like to send it through Email.
So, I will send it by means of Email. One day from that point onward, they going approach full PDF my bank articulation during the current month. I did sent it.
But until today (multi day's standing by still no update).
When I asked them until when I should pause, they don't know for the specific day's and just request that I hold up in light of the fact that the will explain it as quickly as time permits. A similar answer since the first occasion when I submitted question to them.
I additionally did asked the help from my financial balance, and they said the cash previously left my ledger to the beneficiary.
I do transfer this case to KoiSlots in light of the fact that I feel disillusioned with the Gambling club, just holding up with no update, even I previously sent all record that they required from me.
Comments
28.05.2019
Pablo
New update multi day's as of now waiting.
So today, I asked again my bank side and furthermore Sofort group side about my exchange to Rizk Group, to ensure about the status for my store. Them two revealed to me the cash as of now in Rizk account.
I am going ask again to Live Specialist from Rizk. His name was Nathan. As usual, a similar answer I got from them still no update for my case, and they will back at the earliest opportunity when the is an update. Today effectively 8 day's. He likewise was said perhaps tomorrow they will get one update. In this way, I am ask him, what should I do if tomorrow still no update. I am going tired over multi day's no update. I did sent the bank proclamation from my financial balance, and affirmation email from Sofort that the cash as of now in merchat account, and just Rizk ready to discount me. Live Specialist said I can guarantee nothing for you. Omg, so he mean if still no update, I have to stand by once more.
And, he additionally set out to said that I needn't bother with return to get some information about this issue to them. They will send me email when there are an update. What sort of proclamation that from Help Group. So do you mean I should hush up, just holding up with no update step by step? My cash as of now in your account.
And furthermore another believe that I don't care for from this operator, I talk with english, yet he answered me with another dialect. Is it true that you are not kidding? Do you truly focuss talk about my issue? I don't know.
At long last, the sum really doesn't a lot. In any case, until today, I don't locate an honest goal from Rizk group to tackle my case. I couldn't care less if the cash the put in my account or discount me. In any case, this is truly disapointed thing. I am doing whatever it takes not to cheat, I did sent them all archive (bank explanation loaded with this month, email from Sofort group) and furthermore I am checked member.
29.05.2019
Rizk Casino
Hello and great evening Cleopitrio7,
I might want to thank you for contacting me and voicing your issue with your missing store. I likewise need to apologize for the time you've needed to pause and the absence of clarification and bolster you have gotten.
I investigated your case and can see that one of our payments Group Pioneers figured out how to discover the store. It was stuck among us and Sofort and have effectively been credited to your Rizk account where you presently can discover it.
I have additionally credited you a touch of something as a sorry for the bother from us all here at Rizk. This is on the grounds that we feel that we flopped in maintaining our administration principles and for that, we as a whole need to apologize.
We intend to offer the most ideal support and bombing in doing so implies that we should invest more energy. We will survey what turned out badly for your situation and figure out how to improve in those regions.
I trust and accept that your next time in our client service visit will be a positive encounter where you get the assistance you need.
Have a dazzling rest of your end of the week now and don't spare a moment with reaching us in help or me here on KoiSlots again on the off chance that you would require anything else.
Best regards,
Oskar
Rizk.com
29.05.2019
KoiSlots
Dear @Pablo,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time allotment we will think about your issue as settled and your objection will be shut in like manner. It would be ideal if you remember that according to the AGCCS expressions giving updates in an auspicious way is an unquestionable requirement.
Thank you for your cooperation.
29.05.2019
Pablo
Finally I got my store in my Rizk Account today. Thankyou particularly Rizk Group and furthermore KoiSlots.
29.05.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.