Rizk Casino - Slowing down on a withdrawal solicitation of £1,000
User: Wyatt Hyatt, Disputed casino: Rizk Casino, Status: RESOLVED, Amount: 1000 £, Published: 15.06.2019
I have utilized Rizk Gambling club for a couple of yea years. I have made stores and withdrawals. After my past withdrawal back in November 2018 my account was completely checked after I sent all the required documents.
On Saturday 1/6/2019 I made a withdrawal of £1,000 by means of Trustly Thinking my account is completely confirmed, in addition to Rizk does payout on ends of the week. I anticipated that my rewards should be in my financial balance inside hours? By Monday I despite everything hadn't got the cash, so I reached live help. She disclosed to me I expected to confirm my account, they required a pic of a charge card I utilized since my last check. I had missed the email from rizk it was in spam. I thought that it was sent the pic of that card by means of my Rizk account. Its now Tuesday 4/6, my account under recognizable proof is stating we are handling your documents.
Come on Rizk this is an absurdly moderate and an agonizing procedure for each withdrawal I've come up with you.
No pardons, I utilize different gambling clubs and once your checked that is everything done. Not how it functions with Rizk and it drives me round the curve. Each withdrawal is agonizing, slow, and needs re-verifing again and again.
After this withdrawal hits my ledger that is it. I won't use Rizk Gambling club once more. 😕
Comments
15.06.2019
Rizk Casino
Hello and great night Nicola,
A debt of gratitude is in order for connecting and sorry to learn that we have been causing you such burden with the confirmation process.
We do now and again need to check you again if another payment technique is added to your account, yet all things considered, just the new payment strategy should be sent in and endorsed. I can see that you have given this record, a debt of gratitude is in order for your cooperation.
Your account is presently completely checked and your withdrawal was sent on the fourth of June. It will show up in your financial balance inside 1-3 financial days time. We're heartbroken about the postponement caused because of the confirmation procedure however future withdrawals ought to be smooth since we have all that we need.
I additionally saw while checking your account that the fourth of June was your three-year commemoration with us here at Rizk and that requires a few festivals. I have added a touch of something to your prize area, take a look.
Have a beautiful week now and take care until we talk again.
Best regards,
Sebastian
Rizk.com
15.06.2019
Wyatt Hyatt
Hi Sebastian,
Thank you for your answer to my complaint.
I have now gotten my rewards, I am satisfied my account is currently completely confirmed. That was a liberal prize/awards in my account, particularly valued. I will continue playing at Rizk Club as you settled my issues rapidly and politely.
All the best Nicola 😊
16.06.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.