Rich Casino - Dodgy postponements
User: emely.adams, Disputed casino: Rich Casino, Status: RESOLVED, Amount: 2000 $, Published: 12.05.2019
Delayed payout Once more. First account expected to experience audit/confirmation. This was told 1 weeks post demand and different inversions of withdrawal demands, none of which was compared to me.
Then they lost my cc structure that I had utilized for last withdrawal (likewise took various week's/into months) . At that point I got email praising me as the confirmation will be finished tomorrow and my withdrawal will be endorsed. That was 05/05/2019.
Upon contact again yesterday, they educated me that my account us still in confirmation stage and due for survey again on the eighth May. ....... still not paid or any closer to settling this continuos nightmare.
Lesson took in this time round.
Comments
14.05.2019
Rich Casino
Hello,
We trust this message discovers you well.
Please note that we have investigated it and your withdrawal demand has just been endorsed on the eighth of May, so the assets should arrive at your account in up to greatest 7 business days.
Meanwhile, should you have any further inquiries in regards to your account or the withdrawal procedure, it would be ideal if you let us know.
Kind regards,
The Rich Gambling club team
15.05.2019
emely.adams
Still not got. first withdrawal demand was fifteenth April.
16.05.2019
Rich Casino
Hello,
We trust this message discovers you well.
Please note that the 7 business days greatest time allotment for the assets to arrive at your account is determined from the second your withdrawal demand has been affirmed, the eighth of May. The rewards will arrive at your account before the finish of the week.
Please affirm once you got the payment. Meanwhile, should you have any further inquiries in regards to your account or the withdrawal procedure, if it's not too much trouble let us know.
Kind regards,
The Rich Gambling club team
16.05.2019
emely.adams
Today is the seventh day. Your past message states it will be in my account in 'most extreme seven days '. Presently your letting me know before the week's over!! I previously mentioned the withdrawal on the fifteenth April......minus these last 7 confirmation days, you have maintained a strategic distance from and rationalized the 3 weeks preceding that. I have screen shots of discussions and reasons, similar to, lost cc voucher, and so on and am shocked by your administration, particularly since I am delegated one if your silver members.
17.05.2019
Rich Casino
Hello,
We trust this message discovers you well.
Please note that the payment has been endorsed and sent on the eighth of May, the most extreme time period for the assets to arrive at your account is 7 business/working days.
We apologize for any bother this may cause and we are at your full removal for any further inquiries with respect to your account, If you don't mind affirm once the rewards have contacted you.
Kind regards,
The Rich Gambling club team
19.05.2019
KoiSlots
Dear @emely.adams,
Please affirm if the issue has been settled. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your protest will be shut as needs be. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.
19.05.2019
emely.adams
Hello,
Still not settled. Payment has not been gotten, my financial establishment has no hints of any pending stores broadly nor worldwide. My financial delegate exhorted me to approach the investor for a reference/follow number, to which Rich Club has messaged saying they will working o getting it and will prompt me without further ado.. still nothing.
21.05.2019
emely.adams
Still no payout!!
22.05.2019
emely.adams
Still no assets, presently accounting saying it will be in account in 1-2 business days.. disgraceful.
23.05.2019
Rich Casino
Hello,
We trust this message discovers you well.
Please note that shockingly, because of specialized challenges experienced by the bank, the Accounting group needed to reissue the payment. The assets will arrive at your account in greatest 7 business days and the Accounting group will stay in contact meanwhile also, on the off chance that you need any additional data with respect to the payment.
We apologize for any bother brought about by this and we value your comprehension in this issue, we are anticipating got notification from you when the rewards contact you.
Kind regards,
The Rich Club team
27.05.2019
KoiSlots
Dear @emely.adams,
Please make a point to refresh your issue in a convenient way and let the KoiSlots Grievances Group know whether you got the payment. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut appropriately. It would be ideal if you remember that according to the AGCCS expressions giving updates in a convenient way is a must.
Thank you for your cooperation.
29.05.2019
emely.adams
All settled. Thank you
29.05.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.