Rembrandt Casino - Withdrawal Despite everything Missing
User: Renee Prohaska, Disputed casino: Rembrandt Casino, Status: RESOLVED, Amount: 231.7 €, Published: 21.04.2019
I did a withdrawl on the 10.04.2018 around 213,70 Euro on Rembrandt Gambling club. It has been affirmed inside a couple of hours. The AGB says, its done inside 3-5 days (wired on my Financial balance). Presently, its in excess of 5 working days I despite everything miss my payment on my Ledger, which normal procedure Withdrawls from Gambling club/Game Books extremely quick. The Visit support let me know, its previously prepared. Would be decent, on the off chance that somebody of KoiSlots or Fund from Rembrandt Club help me!
Comments
21.04.2019
Renee Prohaska
I did the withdrawl on the 10.04.2019 (not 2018). Further I composed two or three Sends/in the Talk with no respone.
21.04.2019
Renee Prohaska
Update: Today I get this mail by the Mail support, which stated, that the cash is of late there toward the day's end. Obviously, its not!!!!! Unbelievable......Dear Dominik,
Much thanks for your email.
Having checked your account, I might want to educate you that your withdrawal was endorsed and handled on Apr-11.
Please know that your rewards ought to be gotten before the finish of the day.
Compassionately reach us if this doesn't happen.
Let us know whether you have more inquiries, we are glad to help you!
Sincerely,
Rembrandt Players support
Rembrandt Casino
25.04.2019
Rembrandt Casino
Dear Player,
We have gotten your protest and are dealing with helping you in the best proper way.
Best Regards,
Rembrandt Club Management
25.04.2019
Renee Prohaska
I have send my bank articulation (from starting with my store until the 19.04) to the help. Until today, they cash (withdrawl) is still not on my bank account.
25.04.2019
Rembrandt Casino
Dear Player,
On your solicitation, we have checked in with our budgetary division in regards to the status of your payout. It appears that shockingly, the underlying bank wire move of your rewards has come back to us. We will attempt today through an option payout strategy and let you know on the positive outcome.
Best Regards,
Rembrandt Gambling club Management
25.04.2019
Renee Prohaska
Yes, this is the thing that I thought.. could I withdrawl with Trustly? This was the technique I previously made my store with.
26.04.2019
Renee Prohaska
Update: After second Exchange today, I got my cash at last ... thx to KoiSlots and Rembrandt. Case can be closed.
26.04.2019
KoiSlots
Based on submitter's last post KoiSlots Protests Group think about this case as Settled and it is formally shut now.
Thank all of you for your cooperation.