Prism Casino - Unfit to get refreshes on my payouts status

on june 6 I mentioned a payout for 750 and 200 since they said its my firstime liquidating out they offered an express payout in which because of their site dark backround I cannot see the what are they asking in the structure unmistakably so I simply change to bitcoin then after I submit it a notice jump out that said your payout affirmation has been sent to @ .yes just @ it doesnt state the email address name just @ so I went to live visit to check my request,and they are pleasant and instructed me to email them my bitcoin address which I did ,they likewise disclosed to me that it will take 7 days to process it.now its been over 7 days and I havent got notification from them nor the status of my payout so I called their help number however itsaid no operators are accessible to accept my calls I attempted to utilize the live talk and it wont let me it said live visit is just for store ,so by what other means would i be able to get some answers concerning my payout in the event that I cannot contact them