PokerStars Casino - Account solidified after store, no further assistance

dear Angelo Runte

for your account with client Angelo Runte, it would be ideal if you note that is has been shut as it's a reasonable copy account. Assets that are presently on our .RO permit item can't be moved thusly we sent your case to Payments to help with manual withdrawal.

Regards
PokerStars Casino

Hi,

Thank you for your reaction! Its consoling to see an answer after this much time I took a stab at reaching somebody from PokerStars on all channels. I see now and I've familiar myself with the standards that a subsequent account is taboo. Believe it or not, I needed the store reward. I know it isn't so huge of a sum, yet it's hard worked cash so it is incredible to have them back. I'll be holding on to get notification from somebody in Payments then.

Thank you!

Hi again,

So I got my cash discounted to neteller and my subsequent account shut (true to form). In any case, presently I can't store cash on my first account, nor play any genuine cash games. It says that my account was briefly limited pending a standard examination that should take several minutes yet it has been a few hours now, and it additionally says that I ought to get an email to additionally confirm clarify this yet I didn't get that either.

Any proposals on what I ought to do?

Hi Angelo Runte,

I will check with our client assistance group and comprehend what's happening and let you know.

Generously hold on for me while I procure the required information.

if meanwhile you get the email or potentially recover access to your account, if you don't mind update here.

Regards
PokerStars Casino

Hi,

Yes will do. Thank you!

Hi Angelo Runte

Please send us a refreshed duplicate of your ID card please.

Regards
PokerStars Casino

Hi,

Here it is:

< Connection expelled upon player's solicitation. >

Hi Angelo Runte

Please note your account has been reinstated.

regards
PokerStars Casino

Dear @Angelo Runte,

Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time period we will think about your issue as settled and your grievance will be shut as needs be. If you don't mind remember that according to the AGCCS expressions giving updates in a convenient way is an absolute necessity.

Thank you for your cooperation.