PokerStars Casino - Account bolted after store, account conclusion not prepared

I've been playing on this site for over 10 years and never had an issue. I was dormant for ~2 years and chosen to return.
So I signed in and acknowledged I have a purposeful store limit - I requested it to be evacuated and it was no issue.
Next step was saving some cash - no issue either.
In the second the cash was in my account pokerstars bolted my account for security reasons (confirmation). They requested that I turn in certain archives and I requested that they give me my cash back rather yet they cannot and said "no cash without the documents".

Desperate to recover my cash I delivered my records - in the help visit they revealed to me verficiation would just take a few minutes. In the assist support with focusing it is expressed that it takes up to 12-24 hours. After this time (24 hours+) as yet nothing happened.

I discovered 10.14 and 10.16 in the Terms of Conditions that would help me getting back my cash so I approached in the help visit for account conclusion and before that the discount of my cash. Suprisingly they acknowledged (I have a screen capture of the help visit in spite of the fact that I don't have the foggiest idea how much this considers a real evidence). After just about an extra 24 hours presently nothing occurred. I additionally requested an erasure of the reports that I needed to give under tension yet they declined on this point.

I wonder on the off chance that I will ever observe my cash again. (100 Euro)