Planet 7 Casino - Report confirmation issues
User: angelita.kautzer, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 100 $, Published: 31.03.2019
After presenting my ID a few times the gambling club is declining to acknowledge it expressing they require drivers permit or visa. As my permit is precluded I can't give A present one, just my terminated permit which has the significant subtleties at any rate. I comprehend they can't acknowledge lapsed permit, however I gave it because of the subtleties being present and furthermore to show that my confirmation old enough card is another substantial picture ID in Australia. This is given by same government division in Australia and is the main other type of picture ID acknowledged and gave for those without a drivers permit or identification that not we all have, require or can manage. There is no other picture ID gave that is acknowledged and 100 focuses confirmation in Australia along these lines by what means can it not be acknowledged, in the event that the club permits australian players, at that point this ought to be perceived as equivalent significance to drivers permit. I am uncertain how to connect the archives to this email, yet have messaged them clarifying the equivalent above and have straightforwardly visit with them a few times, yet continue getting a similar answer to email and clarify, so I am getting no place with them and feel this is crazy as I am giving the records required and more as even sent my evidence old enough card with the letter sent to me from government engine and vehicle enlistment just to additionally demonstrate its gave by them. The card additionally bears the equivalent holographic token on the card that demonstrates it is real and government provided so again I am not seeing why there is an issue tolerating this, I have utilized this equivalent ID to check myself on other online gambling clubs with no issues. Some assistance with this would be incredibly refreshing thank-you
Comments
31.03.2019
KoiSlots
Dear @angelita.kautzer,
Please make a point to refresh your objection as needs be and explain the aggregate sum of the contested withdrawal demand/s.
Thanks for participating the KoiSlots Grumblings Team.
04.04.2019
Planet 7 Casino
Hi Tara- -
I'm not sure whether your confirmation old enough card will work, yet I've sent a question to our Payments Administrator about this.
When I have an answer, I'll let you know.
All the best,
Tawni
07.04.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report in regards to this case.
11.04.2019
Planet 7 Casino
Hi Tara- -
Lamentably, the photographs you've appended are a piece unreasonably little for us to utilize. I've quite recently sent you an email with respect to this- - would you be able to please send me clear, huge photos?
Much appreciated,
Tawni
12.04.2019
angelita.kautzer
Requested close up bigger ID'S
16.04.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report in regards to this case.
20.04.2019
Planet 7 Casino
Hi Tara- -
I'm grieved, however I'm not accompanying extraordinary news...
I presented the ID's you've sent me and I've reached a stopping point. Since you have no current legitimate ID, they won't twist runs on this.
The assets will stay in your account until such time when you're ready to introduce a substantial ID.
Tawni
20.04.2019
KoiSlots
Dear Planet 7 Casino,
KoiSlots Objections Group is anticipating you to clarify what occurred, in however many subtleties as would be prudent, with the goal that we could get the reasonable picture why player's confirmation desk work has been rejected.
Thank you for your cooperation.
20.04.2019
angelita.kautzer
I have furnished Planet 7 Gambling club with ID, for example, my drivers permit, medicare card, annuity card, bank card & an understudy ID just as my confirmation old enough card.
My drivers permit anyway is terminated & I am right now precluded from holding drivers permit so I can't get reestablish my drivers permit as normally they don't give drivers licenses to individuals who don't hold a momentum permit again I am disaualified presently in this manner am not permitted drive & can't recharge a lapsed permit.
Anyway engine enrollment - the Administration BODY WHO ISSUE DRIVERS LICENSES And so on - for a little one time charge they do likewise give photograph recognizable proof to individuals who don't have licenses & require photograph distinguishing proof. It doesn't have an expiry date as it isn't obligatory in australia for individuals to convey photograph recognizable proof so it is at your own attentiveness to get ID on the off chance that you need &/or need it. Not every person requires picture ID as there is different approaches to recognize yourself, yet that is singular decision & neccessity. As I have had my permit before they utilize my DRIVERS Permit NUMBER AS MY Client NUMBER Likewise - so it is on my evidence old enough card as im additionally ready to reuse my equivalent drivers permit photograph because of my data previously being in the system with respect to my drivers permit status and so on. All subtleties on my permit are identical as my confirmation old enough card as again it is applied & gave by a similar government body that issues me my drivers permit which lapses because of the street rules & laws in regards to the phases of permit & additionally the status of licenses. I sent this data to planet 7 clarifying that I essentially gave my lapsed drivers permit only to back-up & further more check that my confirmation old enough card subtleties are identical as my permit just as gave by same association, which shows & says in both of the cards. The holographic picture in foundation of the two cards is the administration official token/sign & the two cards look precisely indistinguishable just confirmation old enough card is green while licenses are red or blue contingent upon phase of permit the driver is at. I am/was a P plater consequently mine is red though full authorized drivers have blue cards & a student driver has a yellow card, this at that point leaves green for the confirmation old enough card gave. Evidence old enough card is just other technique that is legitimate type of picture ID other than an identification or permit - it is considered 100 focuses acknowledged ID all through australia. I have additionally utilized it to confirm my ID without any issues on other online gambling clubs. Planet 7 anyway is contesting that because of the verification old enough card not having an expiry date they won't acknowledge it & I have been returning n forward for quite a long time clarifying what I have recently disclosed to you about my permit circumstance & the legitimate personal ID acknowledged standard in australia, the administration makes these guidelines & issues cards dependent on their acknowledged application forms so it isn't up to me nor would i be able to answer appropriately & formally why they dont terminate confirmation old enough cards. I don't an extra hundred or 2 dollars to purchase an identification as I likewise have no requirement for one as I have never been out the nation nor do I plan as well so there is no different choices accessible for me to get any ID they will acknowledge which is the reason I discover the reality they are offering an assistance to australians, yet don't acknowledge our techniques & acknowledged type of checking yourself in australia as confirmation old enough cards, drivers permit & travel papers are the main substantial picture ID's acknowledged as 100 focuses, full acknowledged check which the gambling club ought to be tolerating from players whos monet they glad to acknowledge too. I have my own bank card & account so they ought not be taking assets from my account on the off chance that they won't acknowledge that I am who I demonstrating I am & I have ID that is acknowledged wherever in australia. I have furnished you with a similar ID records that I have sent Planet 7 Gambling club a few times which they state are not worthy. I won't suggest this gambling club nor play there again except if or until this is settled & on the off chance that can't be settled, at that point I won't play there again by any means. Value any assist you with canning furnish with this issue. much obliged to you kindly.
23.04.2019
KoiSlots
KoiSlots Protests Group has been educated that Planet 7 Gambling club agent probably won't have the option to react to progressing grievances until Tuesday, 23rd of April, along these lines the time span is being stretched out with another 96 hours.
27.04.2019
Planet 7 Casino
Hi Tara- -
I'm grieved, however I can't get to your account at this moment, because of routine upkeep. At the point when I get in tomorrow, I'll verify whether there are any new notes on your account.
Tawni
30.04.2019
KoiSlots
KoiSlots Grievances Group has quite recently broadened the reaction time span with an additional 96 hours trusting that Planet 7 Club the board will before long hop in with a report on this complaint.
04.05.2019
Planet 7 Casino
Hi Tara- -
I'm extremely satisfied to reveal to you that I had the option to have your withdrawal given: 4/25 Paid AUD $100 + no Expense for exchange #16886757
As there have been a few worldwide financial occasions over this previous week, I do anticipate that the payment should be somewhat moderate arriving at your account- - I would expect you'll discover the assets, right on time next week.
All the best,
Tawni
04.05.2019
angelita.kautzer
Finally-alright that is extraordinary news thankyou sympathetic. So Does this imply my ID is checked, so on the off chance that I decide to play at Planet 7 Gambling club I can pull back without issue in future or is that off base? To make sure I know where I stand & on the off chance that I will play with Planet 7 once more, I might want to be certain this is anything but a common issue-like by any means, would be incredible just no doubt. I welcome the help from yourself & KoiSlots for helping with settling this issue - thank-you to all once more.
Respects
T. H.
07.05.2019
KoiSlots
Dear @angelita.kautzer,
Please make a point to refresh your issue in an opportune way and let the KoiSlots Objections Group know whether you got the payment. Be in aware in the event that you neglect to react inside the given time span we will think about your issue as settled and your grievance will be shut as needs be. If it's not too much trouble remember that according to the AGCCS expressions giving updates in an opportune way is a must.
Thank you for your cooperation.
10.05.2019
angelita.kautzer
problem settled thankyou to Planet 7 & KoiSlots for your assistance & support. My distinguishing proof has been affirmed & acknowledged & payment sent to myself. Thankyou again for aiding this protracted procedure, however I am content with the outcome.
Kind Respects
T.H
10.05.2019
KoiSlots
Based on submitter's last post KoiSlots Grumblings Group think about this case as Settled and it is authoritatively shut now.
Thank all of you for your cooperation.