Planet 7 Casino - Deferring payment,no correspondence, deceiving data
User: Dejah, Disputed casino: Planet 7 Casino, Status: RESOLVED, Amount: 500 $, Published: 23.06.2019
I submitted rewards in the measure of $5,000 back in May of 2019. It has been Well over the endorsement time, in which I addressed a few client assistance administrators by means of phone,email,and on the web, was informed that there is no issue with my withdrawal and it will be heightened, to befuddle things more they set the $5000 back into the gambling club account, I at that point attempted to pull back and contact the help through telephone and by means of email , no karma with the online visit either, simply getting lead in circles.
The club said that the main payment was affirmed for the first $2,500, by means of a wire move on 25/5/2019 and furthermore the second.
Every time I talk with client assistance, They additionally continue saying the managers will address the issue but I have still not been reached by anybody. They said they just do each payment in turn. Their terms state that it should just take 7 to 10 days for endorsement then another 7 to 10 days for payment. Clearly that isn't the situation. They are longer than a month late from their terms and nothing. I can give all the chats,screen shots and Messages of my rewards if necessary. If it's not too much trouble help. Thank you.
Comments
27.06.2019
Planet 7 Casino
Hi RWood- -
I am sorry for the troubles you've been having with this and I'm glad to help have this settled for you.
I'm not in the workplace until later today- - when I get in, I'll take a gander at your account and return with answers.
Tawni
28.06.2019
Dejah
Thanks, presently I've seen after numerous visits by telephone email and on the web, after numerous endorsements, the Chief withdrawal has left me with $500 down from $4250, the WITHDRAWALBLE sum was what I had in my account now there is nothing to state I'm pulling back anything, you all are driving me around and around I have a great deal of confirmation this is the situation, following multi month you choose to simply take $3750 with no explanation?
Give me a motivation behind why I ought not play,recommend, or give it an awful audit on the web, I've been cut off during talks when it says "I'm investigating it " lead a wanderer and no contact stil, I think the explanation is that you folks are wriggling out of it, and my inquiries are too difficult to even think about answering. On the off chance that anybody is considering playing on this gambling club don't get your expectations up simply take a gander at what number of grievances there is.
Please sort this out, been continuing for longer than a month now
01.07.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
05.07.2019
Planet 7 Casino
Hi Ryan- -
There are two sections to address with this- - I'll begin with what we need...
To pay your withdrawal, we have to have a refreshed ID close by. We have an ID which is lapsing this month and shockingly, we can't acknowledge this. I'm trusting you as of now have your restored ID or an identification (I'll be sending you an email in regards to this, shortly).
In regards to the sum expelled from your withdrawal, this is because of the coupon you used to make the store. I have to register somewhat promote with this- - if it's not too much trouble allow me an hour or something like that and I'll return to you with the details.
Tawni
05.07.2019
Dejah
Hi Planet7,
Despite the fact that you are right in saying that my ID is obsolete, it was not outdated when I sent it the first run through (which I have proof in the method for sent messages)
It probably been 4 time I've sent through the information.
In the wake of relating with help on numerous events ONE individual has said that there is a $500 max winning on that reward WLCM400, so I looked for the terms and conditions for that reward in numerous areas, completely no place would i be able to discover anyplace where it says there is a $500 limit connected to it, the main verification is a book from planet7 support expressing that.
Separated from the reality ALL the cash has all vanished from the account including the $500 that you trust I've won, I despite everything have nothing, not one penny, not one strong confirmation.
I've gathered a genuinely enormous measure of proof, from the hour of the rewards, I've even had it broke down by another gathering.
Now I'm an entirely bustling person, I'm likewise truly sensible, so in the event that I accepted that I would free this fight with the measure of proof I have I'd take the $500 and be upbeat, planet7 has quite recently wriggled out of paying, feeling absolutely scammed...
In any case I've looked over my ID maturing, we should perceive what happens this time ....
Thank you
Frustrated planet7oz player
08.07.2019
KoiSlots
Dear Planet 7 Casino,
Please let us know whether there's some report with respect to this case.
12.07.2019
Planet 7 Casino
Hi Ryan- -
The terms are recorded when you recover the coupon (and every single other coupon, for that matter).
In regards to your payment, it has just been sent off to our processor: 7/8 Paid AUD $500 + no Administration Charge for exchange #19381570. I would expect you'll discover the assets in your account, ahead of schedule next week.
I wish all of you the best,
Tawni
14.07.2019
KoiSlots
Dear @Dejah,
Please affirm if the issue has been settled. Be in aware on the off chance that you neglect to react inside the given time span we will think about your issue as settled and your objection will be shut in like manner. If it's not too much trouble remember that according to the AGCCS expressions giving updates in a convenient way is an unquestionable requirement.
Thank you for your cooperation.