Planet 7 Casino - bitcoin withdrawal requests

I have two bitcoin withdrawal requests that have been pending at this casino and I always have been patient knowing how long they take action to pay out. They both have been in review so I know to expect them in the near future. The problem is each time I want status I only get the same ‘scripted’ rules on the time frame from the representative. 7-10 days from approval. My first payment of $492, I was told, was approved on 1/29/20. My second withdrawal requests for $1500 was sent I believe on 1/24/20. I sent my crypto address to payments dept as instructed so they should have that in file. I just want to get paid. Hopefully AskGamblers can assist me again.