Mr Green Casino - Won't let me get my rewards
User: Justyn, Disputed casino: Mr Green Casino, Status: UNRESOLVED, Amount: 25500 kr, Published: 18.06.2019
Hey
So its beginnings two months prior.
I make pull back 11000kr following day mrgreen hinder my account and request that I check my account.
So I send all archives they was inquiring. Loong process... They continue requesting an ever increasing number of archives however I send them all they need. Following 3 weeks at long last they unblock my account. At that point request that I drop pull back and make again so I did I drop. After couple days I make withdrawal 22.05 16000kr following day 23.05 I cause 2500kr to pull back and the following day 24.05 7000kr. So I hang tight for cash like they state from 2 to 5 days to get your rewards. I hold up about fourteen days. And afterward I compose email to them asking where is my cash. They disclosed to me that they have issues and I should stand by more so I did. I hold up multi week more in that time I talk with my bank, I inquire as to whether they get anything or they not permit to get from club yet they disclosed to me that there is no issue to get cash from online gambling clubs in to my financial balance and they dont get any cash. So I request that my bank affirm bank subtleties that I provide for mr green and they told that data is correct. So I compose again to mrgreen and get some information about withdrawals and they disclosed to me cash is send and you should have. Be that as it may, I dont. They request that I send my bank explanation so I did and told I should pause... I likewise talk with mrgeen costumer bolster live visit and inquire as to why there is so large issue to get my rewards. She disclosed to me its concern with every norwegian player. I ask did somebody from norway ever get they rewards and she told nobody from norway get cash. So when I get some information about whats goin on and when I get cash they continue disclosing to me I should wait.
Comments
20.06.2019
Mr Green Casino
Dear Justyn
Right off the bat, I wish to thank you for your contact to us and connecting.
I am sorry to learn of your procedure confronting the abovementioned, we obviously don't wish to have our players experience this as we might want a smooth and cheerful experience.
I do realize we have been experiencing a few updates and changes in our Norwegian market inside the past month.
I am in any case, glad to investigate your case for you. On the off chance that you have a case reference or just send an email to customerservice@mrgreen.com for consideration of Charlie, myself, so I can give any updates and explanation to help best to resolve.
Thanks once more, I will anticipate your further contact to help.
Kindest regards
20.06.2019
Justyn
Hey Charlie so I sent email to customerservice-international@mrgreen.com
looks like I have two cases yet there is numbers for cases 929595 and 1007814.
And there is last email I receve structure mrgreen
James (Mr Green)
Jun 11, 04:42 CEST
Dear < name evacuated >
Thank you for your email today.
I trust this email discovers you well.
As guaranteed, I have investigated the account and I see that there are no pending payments and everything is by all accounts alright with the account so I am marginally uncertain of your Request at this stage.
Al withdrawal have been dropped by either the bank or yourself on 1 case. Compassionately let me recognize what your next purpose of continue would be and sick cheerfully investigate it.
If you might want any further assistance from our Mr Green Group, if you don't mind mercifully get in touch with us back and we will attempt our most extreme in helping you further. We offer 24 hour live help to every one of our players so have confidence we are here for you on the off chance that you would require any assistance.
I wish you an exquisite day ahead!
< name expelled >
So don't drop anything, And my bank tells same.
i trust you can give me more data about where is my rewards and when I going to receve on the grounds that its takes presently to much time...
i have more messages so I can distribute here in the event that you need likewise I have talk transcript.
21.06.2019
Mr Green Casino
Dear Justyn
Thanks again for returning to me.
I will take your data and follow up on this. Much appreciated by and by for your understanding and cooperation.
We will guarantee an answer is sent from your unique case with us, so please don't hesitate to close this case here once you have an answer if everything is settled for you.
Thanks & kind regards
21.06.2019
Justyn
So early today I get email from mrgreen
finally its says more data regarding my case and whats goin on whit my winnings.
i additionally wanna keep this grumble open until I get my winning.
This email is in Norwegian. use google translate
Here is email I get today from mr.green
< email evacuated >
21.06.2019
KoiSlots
Dear @Justyn,
Please remember that KoiSlots doesn't offer multi-language support. Presently, we acknowledge protests written in clear and understandable English as it were. Make a point to peruse cautiously and agree to all Grumblings Rules starting now and into the foreseeable future - https://www.askgamblers.com/complaint-guidelines
Further infringement of KoiSlots Objections Posting Rules, may bring about getting your protest dismissed by the KoiSlots Grievances Team.
25.06.2019
Mr Green Casino
Dear Justyn,
I trust you are well and had a decent weekend.
Would you be able to please tell us on the status of your protest and case, so we can be informed,
Kind respects
Charlie
27.06.2019
Justyn
Update
2019.06.16 I receve cash back to my gaming account.
And I get email that says I should utilize skrill to move rewards.
Same day I attempt to move to my skrill.
Move was dropped and they instructed me to move to my bank account.
I chat on live talk about that
They advised I should move to financial balance my rewards and there is no other choice for me.
Gjorn from mrgreen live visit revealed to me I will receve cash 110%.
So 2019.06.17 I make pull back to my ledger from mrgreen.
I dont receve any cash yet.
28.06.2019
Mr Green Casino
Hi Justyn,
Much thanks for your update,
I am certain you know, and just to exhort too for the discussion, that Norway are going under certain progressions due their Nation laws/guidelines. This is subsequently influencing our players, so we are upset for the bother caused, anyway this issue is out of our hands. Be that as it may, I can guarantee you we are doing everything we can to assist attempt with getting yourself and any other individual influenced with their rewards, while complying with the Nation.
On the off chance that you have made your withdrawal to Ledger (which I am glad to see improvement and this is currently dealt with), it would be ideal if you note and mercifully permit up to 5 Financial days to be gotten, This is the prompted typical time for Bank process, obviously relying upon the speed of your bank.
Kindly do be that as it may, get straight back to us if following 5 days (barring ends of the week), have passed and still no assets returned.
Likewise, it would be incredibly refreshing on the off chance that you can refresh us on here and on your case if and when you do get reserves so we know everything is then arranged for you.
Kindest respects and thanks again for your understanding and participation on this matter.
01.07.2019
Justyn
I dont receve cash yet mrgreen disclosed to me that this monday I will receve so I hold up till tomorrrow and give update
02.07.2019
Mr Green Casino
Dear Justyn,
Thank you for your reaction and please keep us on the up and up or any new status or information.
Have an incredible day!
Kind regards
02.07.2019
Justyn
So I still dont receve my rewards I chat on live talk about that I was advised to return tomorrow so mrgreen with bank statement.
03.07.2019
Mr Green Casino
Dear Justyn,
Thanks again for the update,
considering this being outside powers too, I am trusting you will be given additional data today.
Kind regards
04.07.2019
Justyn
Update
Mrgreen guarantee me 110% I will receve money.
Today I still dont receve cash
A day ago I ask mrgreen to restore my rewards to gaming account so I can withdrawal to skrill.
They request that I send bank articulation so they can conact payment group and track where is my rewards and send back to my gaming account .
So I send them my bank explanation
They have entire day to contact Hexopay and track my rewards to return back to me yet I dont receve any cash or email from mrgreen. They continue holding this case for reasons unknown. Las time I requested to send my rewards back to my gaming account I send bank proclamation and following 3 or 4 hours they send cash back. In any case, presently they are holding.
I have an ever increasing number of messages or talk trranscript for this storry I can transfer all.
08.07.2019
KoiSlots
KoiSlots Grumblings Group has quite recently broadened the reaction time span with an additional 96 hours trusting that Mr Green Gambling club the executives will before long bounce in with a report on this complaint.
10.07.2019
Justyn
Hey. Would askgimblers be able to group erase or make privat on last pictures I was transfer on this complain
10.07.2019
KoiSlots
Dear @Justyn,
Please be educated that connections are set to private.
Dear Mr Green Casino,
Please let us know whether there's some report with respect to this case.
16.07.2019
KoiSlots
This protest has been revived according to Mr Green Club solicitation and KoiSlots Grumblings Group might want to give it one more help out the two gatherings required into the question coming to an acceptable resolution.