Jackpot City Casino - Account shut and evidently under survey for a really long time now

Last Monday I made an account with Big stake City, subsequent to storing $300 by means of echeck, I played for the rest of the day, prevailed upon a little $7000 and out of nowhere during my play, I was detached from my account. Now I had presented a solicitation for a withdrawal of $2000.

After attempting to log back in, I proved unable. I informed Big stake City through live visit and was advised my account was hindered due to the echeck being returned. I let them know there was no chance it could've been returned since it wasn't pulled from my bank. I was guaranteed it would be cleared up inside 24-48 hours.

Thursday morning comes and I can see that the echeck effectively cleared and I informed Big stake City again to inquire as to whether I approached my account and they returned and revealed to me that the activities group needed to check that it got the cash.

Friday morning I message and ask what the hold up is and was informed that they expected to confirm my rewards.

It is currently Monday morning and I informed again to perceive what the hold up is, and the individual I was talking also revealed to me they have no clue why my account is bolted since there are no notes on my file.

What is the hold up?

Seems as they would prefer not to pay out my rewards and continue attempting to stall.